Patient Care Coordinator II - Wound Care - Full Time

Stanford Health Care • Redwood City, CA

6d • $34 - $38 • Onsite

About The Position

The Patient Care Coordinator II (PCC II) is a foundational-level role responsible for facilitating smooth day-to-day clinic operations while developing the skills needed to progress within the care delivery team. The role involves learning and applying job skills, policies, and procedures to complete moderate assignments and tasks, using judgment within defined guidelines to determine appropriate actions. This position is with Stanford Health Care’s Wound Care clinic in Redwood City, California, and is onsite on a day shift.

Requirements

• High school diploma or GED equivalent.
• At least one of the following: certificate of completion or official transcript from a medical assisting program; completion of medical assistant training by a licensed physician or podiatrist; or certification as a medical assistant through a Medical Board of California-approved certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• Ability to use medical terminology in performing job duties.
• Knowledge of coding and billing regulations and of computer systems and software used in the functional area.
• Effective speaking and writing, problem-solving, and solution-identification skills.
• Customer service skills when interacting with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as part of a patient care team, and to follow instructions and standard operating procedures.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Business communication skills, including legible handwriting and the ability to write clear, concise clinical reports using appropriate grammar and syntax.
• Ability to learn and update clinical knowledge through classes, continuing education, and job-related training.
• Ability to learn and understand population health and disease-population concepts and practices, inventory methods, motivation and learning, and customer relationship service concepts and practices.

Responsibilities

• Develop clinical expertise in assigned specialty or clinic areas.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role’s scope.
• Perform patient care duties, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and performing departmental tasks such as EKGs and ear lavage.
• Perform clinical administrative duties, including check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills; support clinic operations and manage CRM/In-Basket communications; and act as a liaison between providers, patients, and staff.
• Complete required American Heart Association Basic Life Support certification and follow Stanford Health Care’s C-I-CARE patient-experience standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED