Patient Care Coordinator I (Stratford)

OP Specialty Bracing • Stratford, CT

1h • $19 - $24

About The Position

OP Specialty Bracing is seeking a Patient Care Coordinator to serve as the first point of contact for patients and referral sources and represent the company. The role involves interacting with children, providing compassionate and professional service, and supporting patient care through registration, appointment coordination, administrative tasks, and clinic operations. The successful candidate is detail-oriented, organized, able to multitask in a fast-paced environment, and works well as part of a team. Discretion in handling sensitive information, the ability to work with minimal supervision, and the ability to manage pressure and deadlines are desirable.

Requirements

• High school education or an associate degree.
• Related experience and/or training.
• Strong organizational and people skills.
• Good verbal and written communication skills.
• Ability to multitask in a fast-paced environment and work as a team player.
• Compassionate, efficient, and professional approach to patient service.
• Exceptional computer skills.
• Ability to work with minimal supervision, handle pressure, and meet deadlines.
• Detail-oriented approach.

Nice To Haves

• Enjoyment of interacting with children.
• High level of discretion in maintaining the confidentiality of sensitive information.

Responsibilities

• Greet patients and check them in and out.
• Cover multi-line phones and serve as a liaison for referring physicians and groups.
• Register patients by collecting insurance information, demographics, and other details.
• Provide general information about the company and its services.
• Initiate product delivery at checkout, including contacting referring physicians and/or insurance companies.
• Verify patient insurance and initiate prior authorizations.
• Collect patient balances.
• Coordinate with referral sources to obtain physician schedules.
• Maintain patient charts using Nymbl software and scan and upload documents to electronic charts.
• Support clinic staff and office workflow, including chart checks for fitting appointments using the standard checklist form.
• Work with the billing team to ensure documentation for claims is uploaded.
• Maintain general office organization and follow standard practices for delivering patient devices.
• Coordinate and schedule all appointments.
• Review patient no-shows daily, call patients, document the contact, and reschedule appointments.
• Maintain HIPAA compliance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long- and short-term disability
• Life insurance and AD&D
• Retirement savings plan
• Paid time off (PTO) and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED