Patient Care Coordinator - Behavioral Health

Providence • Portland, OR

2d • Onsite

About The Position

The Patient Care Coordinator is the first point of contact, delivering excellent customer service to patients and visitors both in person or by phone as well as acting as a liaison between patients and providers throughout the administrative flow of the patient experience. Performs all core front and back office duties with increased independence and demonstrated proficiency. Typically supports or independently handles routine and basic healthcare services to ensure smooth clinic operational excellence in support of Providence patient and their families. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence St Vincent Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• 1 year Experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.

Responsibilities

• Delivering excellent customer service to patients and visitors both in person or by phone
• Acting as a liaison between patients and providers throughout the administrative flow of the patient experience
• Performing all core front and back office duties with increased independence and demonstrated proficiency
• Supporting or independently handling routine and basic healthcare services to ensure smooth clinic operational excellence

Benefits

• Free, convenient, and ample parking
• TriMet annual pass (Hop Fastpass) for benefit eligible staff who work within the Portland Service Area
• Medical Plan Assistance Program- provides free or reduced-cost coverage to caregivers and their eligible dependents who qualify based on household size and income
• Tuition reimbursement/education– includes 100% tuition paid program options; up to $5,250 per year for select undergraduate and masters degrees within Guild catalog. Required books and fees are 100% covered or reimbursable for select schools in the Guild catalog up to program funding cap
• Paid Time Off – Benefit eligible caregivers receive up to 25 days per year
• Retirement - The Providence retirement program consists of employer match and discretionary contributions that work together with your pre-tax (and/orRoth aftertax) contributions to help you save for retirement.
• Lyra Caregiver Assistance program- Up to 25 counseling or coaching sessions per eligible member per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed