Patient Care Contact Center Representative
About The Position
Who We Are If you want to work for a mission-driven organization that’s impacting community health care both on a local and national level, then Access Community Health Network (ACCESS) may be the perfect place for you. As a nationally recognized leader in community health, we continue to innovate and improve our integrated care model to address the total health and wellness of our patients. Our dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year. Position Summary Answer calls in a courteous, professional, efficient, and prompt manner Pre-registering new patients into the Epic EMR system Schedule patient appointments using the Epic EMR system Verify patient insurance/benefits, as appropriate Respond to patient inquiries and complaints Direct patient phone calls to the appropriate destination when beyond scope Complete outbound calls to patients to schedule future appointments Return patient calls/messages and provide additional information as necessary Adhere to all HIPAA and ACCESS policies regarding patient privacy Other duties as assigned
Requirements
- High school diploma or GED
- Two years’ relevant experience in customer service (health care preferred)
- Willing to work flexible hours
- Basic proficiency in computer skills
Nice To Haves
- Medical terminology knowledge preferred
- Bilingual (English and Spanish) preferred
Responsibilities
- Answer calls in a courteous, professional, efficient, and prompt manner
- Pre-registering new patients into the Epic EMR system
- Schedule patient appointments using the Epic EMR system
- Verify patient insurance/benefits, as appropriate
- Respond to patient inquiries and complaints
- Direct patient phone calls to the appropriate destination when beyond scope
- Complete outbound calls to patients to schedule future appointments
- Return patient calls/messages and provide additional information as necessary
- Adhere to all HIPAA and ACCESS policies regarding patient privacy
- Other duties as assigned
Benefits
- Tuition reimbursement
- Comprehensive healthcare coverage including Medical, Dental, and Vision
- Generous PTO
- 403(B) retirement plan and financial resources to help you save and plan for your retirement
- Life Insurance
- Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
