Contact Center Representative

Intermountain Health • Las Vegas, NV

7d • Remote

About The Position

The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers. Join Our Team as a Contact Center Representative! We are seeking an organized and compassionate Contact Center Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you!

Requirements

• One year of customer service experience
• Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment
• Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills.
• Computer Literacy
• Customer Service
• Collaboration
• Electronic Medical Records (EMR)
• Data Entry
• Problem Solving
• Communication (Written/Oral)
• Detail Oriented
• Must be within an hour of our Las Vegas Central Office (6355 S Buffalo Dr, Las Vegas, NV 89113)
• Must furnish a DSL, fiber optic or cable home Internet connection. No wireless or satellite connections will be allowed to work from home due to technical issues that may arise by using these. Hardwire connection is required (ethernet cable will need to be plugged directly into your modem).

Nice To Haves

• One year of customer service experience in a hospital or medical office
• Medical terminology helpful
• Experience working with Electronic Medical Records (EMRs)

Responsibilities

• Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.
• Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
• Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.
• Uses analytical skills and technical resources to anticipate and resolve patient requests.
• Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators.

Benefits

• Comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed