Contact Center Representative
CoVantage Credit Union•Antigo, WI
•Onsite
About The Position
CoVantage is seeking a full-time Contact Center Representative to work onsite at our Antigo, De Pere, Neenah or Wausau branch. Become a Contact Center Representative and deliver an outstanding experience to our members seeking service by phone call and online channels. In this role, you'll assist with deposit services, consumer loans, virtual services, and more! Join us in a fast-paced and rewarding environment that is dedicated to our members! CoVantage invests in our team members!
Requirements
- A high school diploma or equivalent.
- Have experience working in a service or sales related capacity.
- Have strong written and verbal communication skills and ability to work with a wide variety of people on a daily basis.
- Have ability to be organized, efficient, and accurate in a fast-paced work environment.
- Proficient with Microsoft Office and Windows Software programs.
Nice To Haves
- Bilingual fluency preferred, but not required.
Responsibilities
- Field phone calls, voicemails, e-mails, and online messages.
- Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
- Deliver exceptional service while building strong member relationships.
- Refer members to other credit union products and services when appropriate.
- Provide efficient and professional service to members.
- Maintain member confidentiality.
Benefits
- 401k employer match of up to 200%
- bonus of annual salary up to 4%
- generous employer HSA contribution
- paid time off for community service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
