Contact Center Representative

Corda Credit Union • Hiawatha, IA

7h • Onsite

About The Position

Join the team at Corda Credit Union in Hiawatha, IA, as a Contact Center Representative! In this onsite role, you will deliver exceptional member service, provide financial solutions, and build lasting relationships. If you have call center, financial, and customer service experience, you will thrive in our collaborative, member-focused culture while growing your career with an organization committed to promoting from within. This onsite role fosters collaboration and professional growth, allowing you to develop expertise in the ever-evolving field of financial services. Explore the possibility of a rewarding career where your passion for helping others is at the forefront of every interaction. We are seeking an energetic, member-focused professional with 1-2 years of financial customer service including financial sales experience to join our Contact Center team. In this role, you will deliver exceptional service by answering member calls, resolving issues, identifying financial solutions, and offering products in support of sales and service goals. If you enjoy helping others, solving problems, and collaborating with a team, you will have the opportunity to make a meaningful impact on our members' financial well-being. To succeed as a Contact Center Representative, you will need strong communication skills, a solution oriented mindset, and a passion for serving others. You will identify opportunities to recommend products and services that support members' financial well-being while collaborating with your team to deliver exceptional service. A member-focused approach and commitment to excellence are essential for success in this role. Ready to make a difference? If Corda Credit Union sounds like the right fit for you, we'd love to hear from you! Submit your resume and cover letter to apply today. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Requirements

• 1-2 years of financial customer service including financial sales experience
• Strong communication skills
• A solution oriented mindset
• A passion for serving others
• A member-focused approach
• Commitment to excellence
• Authorized to work for ANY employer in the U.S.

Responsibilities

• Deliver exceptional member service
• Provide financial solutions
• Build lasting relationships
• Answer member calls
• Resolve issues
• Identify financial solutions
• Offer products in support of sales and service goals
• Recommend products and services that support members' financial well-being
• Collaborate with your team to deliver exceptional service

Benefits

• Paid time-off (PTO)
• Paid sick time off (STO)
• Paid holidays
• Competitive salary
• Time-off earned for volunteering in the community
• Generous medical and dental benefits package
• Paid Parental Leave
• 401(k) with a great employer match (tiered up to a 200% match)
• Advancement opportunities and professional development
• Tuition reimbursement
• On-going professional education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed