Patient Care Associate - Newburgh

Planned Parenthood of Greater New York • Newburgh, NY

3d • Onsite

About The Position

The Patient Care Associate (PCA) works as part of a multidisciplinary medical care team, supporting patient intake at the clinic and front desk. The role includes obtaining complete medical histories, providing applicable education about human sexuality, family planning, abortion, colposcopy, LEEP, and general health, and supporting sexual and reproductive healthcare services.

The PCA supports patient reception and visit flow, scheduling and phone triage, billing and revenue cycle activities, and the maintenance of welcoming and professional office and waiting areas. Clinical responsibilities include reviewing and documenting patient health histories, supporting patient flow, providing patient education, performing ordered laboratory tests, and assisting with abortion services as needed. The PCA maintains clinical skills and competencies through ongoing training and required assessments.

The position operates in a professional office and health center environment, with potential exposure to communicable diseases. Travel to other health centers may be required, including in inclement weather. The schedule must be flexible and may include evenings, weekends, and work exceeding 7.5 hours per day or 37.5 hours per week during peak activity periods. The role requires proof of immunization or immunity to certain communicable diseases and tuberculosis testing.

Requirements

• High school diploma or GED.
• Excellent customer service, communication, interpersonal, oral, and written skills.
• Ability to remain focused and calm in stressful situations and work effectively as part of a team.
• High degree of comfort with electronic health records.
• Keen attention to detail and excellent organizational skills.
• Ability to produce high-quality work in a fast-paced environment with changing or competing priorities.
• Ability to exercise sound judgment and independent decision-making.
• Ability to produce reliable, high-quality work with minimal direct supervision.
• Ability to follow HIPAA policies and procedures.
• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require.
• Commitment to PPGNY’s mission related to bodily autonomy, health equity, gender and racial justice, and learning about racial equity and its impact on healthcare systems.
• Ability to build relationships and trust across cultural differences and provide compassionate, non-judgmental, culturally responsive care.
• Ability to meet the role’s physical demands, including prolonged sitting, repetitive computer work, frequent standing, walking and bending, stair use, lifting or moving patients, supplies or equipment, and reaching, grasping, pushing and pulling.
• Ability to meet the requirement for proof of immunization or immunity to certain communicable diseases and tuberculosis testing.

Nice To Haves

• Valid State of New York driver’s license.
• Previous experience working with electronic health records.
• Proficiency in other languages.
• Prior Planned Parenthood employment.
• Prior healthcare employment.
• Previous experience in a high-volume customer service role.
• Basic Life Support (BLS) certification.

Responsibilities

• Monitor health screenings at the front desk; greet patients and visitors, collect demographic and billing information, verify insurance, update electronic health record demographics, initiate visit records, obtain required consents and forms, and manage walk-in clients according to schedule availability.
• Answer and triage patient phone calls, manage appointments, review the schedule, and prepare charts for next-day services.
• Process supply requests, collect payments and co-pays, reconcile audit reports to payments, prepare deposits, and screen patients for eligibility for in-state assisted insurance programs, helping with applications when applicable.
• Open and close the front desk area and maintain welcoming, private, and professional waiting and office areas.
• Respond to patient requests, follow safety and security procedures, and support center productivity, revenue-cycle, professionalism, wait-time, and complaint-handling goals.
• Review patient health histories for completeness, document findings, and alert the APC to critical information about the chief complaint, history of present illness, and other relevant information.
• Document patient care in the electronic medical record using appropriate templates and forms; complete charge-capture and financial reporting documentation, including CVR data as appropriate.
• Support center operations, patient service, compliance, and patient flow, including efforts to reduce wait times; assist with orientation and training of new clinic staff as indicated.
• Provide accurate, patient-centered, non-judgmental sexual and reproductive health education according to MS&G and obtain informed consent related to the visit.
• Perform ordered laboratory tests, complete requisitions, package labs for transport, run daily controls, perform clinic opening and closing duties, clean clinic areas and equipment, restock supplies, report facility or equipment issues, and follow laboratory, quality assurance, PPE, and infection-control protocols.
• Assist with abortion services as needed, including abortion counseling, the Products of Conception room, infection-prevention float, and surgical-room assistance.
• Attend monthly didactics and maintain clinical skills and competencies required by PPGNY, PPFA, and NYS DOH, including annual competency checks and training for new services, tests, and skills.
• Ensure access to interpreter services for patients with communication barriers.
• Perform other duties as assigned.

Benefits

• Generous paid time off and holiday schedule.
• Medical, dental, and vision coverage options for employees and eligible dependents.
• Flexible spending account (FSA), health savings account (HSA), and commuter pre-tax reimbursement funds.
• Short- and long-term disability coverage and free basic life and AD&D insurance.
• 401(k) retirement plan with Safe Harbor contributions after one year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED