1110

Yale New Haven Health • New Haven, CT

8d

About The Position

The Patient Care Associate works under the supervision of the Patient Services Manager and the direction of the Clinical Nurse to perform duties supporting patient care. The role includes direct and indirect patient care activities that help provide comprehensive care. The associate supports patient and family-centered care through participation, dignity and respect, information sharing, and collaboration, and provides service excellence to patients, families, physicians, staff, and support department personnel. The role also supports a positive work environment and follows the organization's service excellence pledge.

Requirements

• High school diploma or GED, plus CNA certification or an educational equivalent such as Medical Assistant, Phlebotomy Technician, or Student Nurse who has completed one semester of clinical experience.
• Either two years of relevant direct patient care experience as specified by placement, or the qualifying education listed above.
• Successfully complete Patient Care Associate Competency Based Training and Practicum, as well as unit-specific competencies, including age-specific competencies.
• Demonstrated ability to communicate effectively with patients, families, peers, and supervisors.
• Ability to prioritize and adjust work plans based on the needs of patients, the unit, and the patient care team.
• Ability to accept direction and work as part of a unified team.
• CPR required.
• Ability to lift at least 40 pounds, perform physical endurance and dexterity tasks required by placement, and consistently use proper body mechanics.

Nice To Haves

• Additional experience is preferred; the amount depends on placement.

Responsibilities

• Perform selected tasks under the direction of the Clinical Nurse to obtain and report information that assists with assessing, planning, and evaluating patient needs, treatment, and response to treatment.
• Obtain and record vital signs as delegated by the RN.
• Perform technical duties, selected treatments, procedures, and activities that contribute to safe and efficient patient care.
• Obtain a 12-lead ECG and continuous Lead II, ensuring correct patient information is entered.
• Assist in patient care with consideration for the safety of relevant key populations.
• Collaborate with the multidisciplinary team and offer suggestions for addressing patient and family needs, accounting for cultural and individual diversity.
• Communicate and interact professionally and effectively with patients, families, and staff.
• Cover the Business Associate desk in the BA's absence under the direction of the Patient Services Manager or designee.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED