Patient Care Associate

Yale New Haven Health • New Haven, CT

7d

About The Position

Under the supervision of the Patient Services Manager and the direction of the Clinical Nurse, the Patient Care Associate performs direct and indirect patient care activities that support comprehensive patient care. The role supports the YNHHS Vision and Mission and is guided by the values of integrity, patient-centered care, respect, accountability, and compassion.

The associate contributes to patient- and family-centered care through participation, dignity and respect, information sharing, and collaboration. The role also requires exemplary customer service and a positive first impression for patients, families, physicians, staff, and support department personnel, adherence to the “I Am YNHH” service excellence pledge, and promotion of a positive work environment.

Requirements

• High school diploma or GED, plus CNA or an educational equivalent such as Medical Assistant, Phlebotomy Technician, or Student Nurse who has completed one semester of clinical experience.
• Either two years of relevant direct patient care experience as dictated by placement, or the stated qualifying education.
• Successfully complete Patient Care Associate Competency Based Training and Practicum and unit-specific competencies, including age-specific competencies.
• Demonstrated ability to communicate effectively with patients, families, peers, and supervisors.
• Ability to prioritize and adjust work plans based on patient, unit, and patient care team needs.
• Ability to accept direction and work as a member of a unified team.
• CPR required.
• Able to lift a minimum of 40 pounds, perform tasks requiring physical endurance and dexterity as required by placement, and consistently use proper body mechanics.

Nice To Haves

• Additional experience is preferred; the experience specified depends on placement.

Responsibilities

• Under the direction of the Clinical Nurse, perform selected tasks and activities to obtain and report information that assists the nurse in assessing, planning, and evaluating patient needs, treatment, and response to treatment.
• Obtain and record vital signs as delegated by the RN.
• Perform technical duties and selected treatments, procedures, and activities that contribute to safe and efficient patient care.
• Obtain a 12-lead ECG and continuous Lead II, ensuring correct patient information is entered.
• Assist in patient care with consideration for the safety of key populations, as appropriate.
• Collaborate with the multidisciplinary team and offer suggestions for addressing patient and family needs, taking cultural and individual diversity into account.
• Communicate and interact effectively and professionally with patients, families, and staff.
• Cover the Business Associate desk when the Business Associate is absent, under the direction of the Patient Services Manager or designee.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED