Patient Care Associate
About The Position
Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care. About the Role We’re seeking a Patient Care Associate to join our collaborative maternity practice. We’re looking for someone detail-oriented, empathetic, and passionate about delivering an exceptional patient experience. In this role, you’ll be a primary point of contact for patient inquiries and will work closely with our Customer Experience, Clinical Operations, and clinical teams to ensure smooth, supportive patient journeys. This early-career position is perfect for someone who thrives in a fast-paced healthcare environment and enjoys working on a dynamic, mission-driven team. This is a full-time role at our Charlotte Clinic, 129 Greenwich Rd, Charlotte, NC 28211
Requirements
- High school diploma or equivalent required
- Passion for improving maternity care through a combination of clinical care, technology, patient empowerment and education
- Ruthlessly organized and detail-oriented in your daily tasks
- Committed to providing outstanding service in the maternal healthcare space
- Able to communicate effectively both verbally and in writing with internal and external stakeholders
- Dependable and adaptable, with the ability to navigate new and evolving processes
- Excited about the opportunity and fast-paced work environment of an early-stage company
Nice To Haves
- some college and/or healthcare-related coursework preferred
- Previous experience in a customer service, administrative, or healthcare support role (not required)
- Prior experience working with Athena, EPIC, Dorsata, Slack and/or Google Suite
- Spanish or other non-English language proficiency
Responsibilities
- Answer incoming patient calls with warmth, professionalism, and consistency
- Respond to patient messages and route them to the appropriate team
- Provide timely assistance with scheduling, directions, and general inquiries
- Process medical record requests (sending/receiving, ensuring accuracy, mapping records to the EMR, responding to requests, calling other healthcare entities to obtain records)
- Route patient questions or concerns to the appropriate care team member
- Document all interactions in Oula’s systems with attention to detail
- Support patient onboarding and access to virtual care resources
- Collaborate closely with Care Coordinators, Front Desk Associates, and clinical staff to ensure seamless patient experiences
- Be present on-site at our clinics during scheduled hours, travel regularly to other clinic locations, and provide cross-coverage at the Front Desk
- Complete additional administrative tasks related to daily patient requests or needs as directed by the Clinic Manager
Benefits
- competitive total rewards package which includes base salary, and comprehensive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
