PCA- HVC 5.3 - day shift

Yale New Haven Health • New Haven, CT

18d

About The Position

Under the supervision of the Patient Services Manager and the direction of the Clinical Nurse, the Patient Care Associate performs specific duties supporting patient care, including direct and indirect activities essential to comprehensive care. The role supports patient- and family-centered care through participation, dignity and respect, information sharing, and collaboration. It also provides service excellence by creating a positive first impression and demonstrating exemplary customer service to patients, families and friends, physicians, staff, and support department personnel. The associate is expected to follow the “I Am YNHH” service excellence pledge and promote a positive work environment.

Requirements

• Minimum high school diploma or GED and CNA or an educational equivalent, such as Medical Assistant, Phlebotomy Technician, or Student Nurse who has completed one semester of clinical experience.
• Either two years of relevant direct patient care experience as dictated by placement, or the stated education qualification.
• Successfully complete the Patient Care Associate Competency Based Training and Practicum and unit-specific competencies, including age-specific competencies.
• Demonstrated ability to communicate effectively with patients, families, peers, and supervisors.
• Ability to prioritize and adjust work plans based on patient, unit, and patient care team needs.
• Ability to accept direction and work as a member of a unified team.
• CPR required.
• Ability to lift a minimum of 40 pounds and perform tasks requiring physical endurance and dexterity as dictated by placement.
• Consistently use proper body mechanics.

Nice To Haves

• Additional experience is preferred; the amount depends on placement.

Responsibilities

• Under the direction of the Clinical Nurse, perform selected tasks and activities to obtain and report information supporting the nurse’s assessment, planning, and evaluation of patient needs, treatment, and response to treatment.
• Obtain and record vital signs as delegated by the RN.
• Perform technical duties and selected treatments, procedures, and activities that contribute to safe and efficient patient care.
• Obtain a 12-lead ECG and continuous Lead II with correct patient information entered.
• Assist in patient care while considering the safety of key populations as appropriate.
• Collaborate with the multidisciplinary team and offer suggestions for addressing patient and family needs, considering cultural and individual diversity.
• Communicate and interact effectively and professionally with patients, families, and staff.
• Cover the Business Associate desk when the Business Associate is absent, under the direction of the PSM or designee.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED