Patient Care Associate Neurosciences ICU

Yale New Haven Health • New Haven, CT

7d

About The Position

Under the supervision of the Patient Services Manager and the direction of the Clinical Nurse, the Patient Care Associate performs direct and indirect patient care activities that support comprehensive patient care. The role follows YNHH’s patient- and family-centered care principles of participation, dignity and respect, information sharing, and collaboration. The associate provides exemplary customer service to patients, families, physicians, staff, and support department personnel, adheres to the “I Am YNHH” service excellence pledge, and promotes a positive work environment.

The associate obtains and reports information to help the nurse assess, plan, and evaluate patient needs, treatment, and response to treatment. The role also includes delegated technical duties and selected treatments and procedures, assistance with patient safety and communication, and coverage of the Business Associate desk when needed.

Requirements

• A minimum of a high school diploma or GED.
• CNA or an educational equivalent, such as Medical Assistant, Phlebotomy Technician, or Student Nurse who has completed one semester of clinical experience.
• Either two years of relevant direct patient care experience as dictated by placement, or the education described above.
• Successful completion of Patient Care Associate Competency Based Training and Practicum and unit-specific competencies, including age-specific competencies.
• Demonstrated ability to communicate effectively with patients, families, peers, and supervisors.
• Ability to prioritize and adjust work plans based on the needs of the patient, unit, and patient care team.
• Ability to accept direction and work as a member of a unified team.
• CPR required.
• Able to lift a minimum of 40 pounds.
• Ability to perform tasks requiring physical endurance and dexterity, as required by placement.
• Consistent use of proper body mechanics.

Nice To Haves

• Additional experience is preferred; specific expectations depend on placement.

Responsibilities

• Under the direction of the Clinical Nurse, performs assigned tasks to obtain and report information that assists the nurse in assessing, planning, and evaluating patient needs, treatment, and response to treatment.
• Obtains and records vital signs as delegated by the RN.
• Performs technical duties and selected treatments, procedures, and activities that support safe and efficient patient care.
• Obtains a 12-lead ECG and continuous Lead II with correct patient information entered.
• Assists in patient care with consideration for the safety of relevant patient populations.
• Collaborates with the multidisciplinary team and offers suggestions for addressing patient and family needs, taking cultural and individual diversity into account.
• Communicates and interacts professionally with patients, families, and staff.
• Covers the Business Associate desk in the BA’s absence under the direction of the PSM or designee.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED