Patient Care Associate 1, Med Surg, Full-Time, Jackson South

Jackson Health•Miami, FL

11d•Onsite

About The Position

Patient Care Associate 1 provides patient-focused, age-specific, informational and clinical support using appropriate health information equipment and systems. This is a level 3 position in the nursing support career ladder. Under direction, the associate performs generalized patient care and supports patients, families, and the health care team. The role works in a fast-paced hospital environment and may involve exposure to clinical hazards; personal protective equipment must be worn when appropriate.

Requirements

Generally requires 0 to 3 years of related experience.
Completion of an approved Medical Assistant or Nursing Assistant training program.
Medical Assistant Certification or Certified Nursing Assistant license, including phlebotomy, is required; employees hired into the PCA classification before 08/09/2020 are grandfathered in for this requirement.
Employees performing phlebotomy must provide proof of completion of an accredited phlebotomy program.
Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
Ability to communicate effectively orally and in writing.
Ability to handle difficult and stressful situations with critical thinking and professional composure.
Ability to understand and follow instructions.
Knowledge and skill in using job-appropriate technology and software applications.
Meet and maintain unit-specific and organizational skills, competencies, certifications, and licensures required by the nursing area.
AHA Basic Life Support (BLS) certification with at least 6 months of validity.
May be required to hold American Heart Association and other applicable life-support certifications for Healthcare Providers at the unit level upon hire and maintain them during employment.
Able to stand or walk for extended periods.
Able to carry objects weighing 21 to 50 pounds and lift or move objects weighing 51 to 100 pounds with appropriate devices.
Frequent visual acuity is required for activities involving extended computer use.

Responsibilities

Use a systematic process to provide or modify care and patient/family education.
Assist the health care team with simple procedures, prepare supplies and equipment, support patients and families, position patients, and set up or remove equipment.
Perform generalized patient care tasks under direction, including taking vital signs, feeding, assisting with mobility and drainage, and providing personal hygiene and linen care.
Use specialized and job- or unit-specific equipment as needed for patient care.
Prepare and clean examination rooms, patient treatment areas, and stretchers between uses; clean assigned areas after treatment according to departmental procedures.
Transport patients to and from treatment areas when needed.
Take and pick up food orders for patient kitchen evaluation.
Assist in fabricating adaptive and assistive equipment, such as washing mitts, wheelchair gloves, safety belts, and straps.
Keep the storage closet organized and stocked and assist with office duties as needed.
Support the health care team with setup, equipment preparation, cleanup, restocking, and specimen labeling.
Attend to patient care needs in support of clinical goals for routine visits and respond to patient-flow processes that reduce waiting time for procedures.
Adjust work pace as directed to meet clinical-unit volume demands and support the care delivery model defined by the ANM/NM.
Schedule appointments for referrals or consultations as assigned and minimize distractions.
Consistently adhere to required time-outs before surgical and invasive procedures.
Follow patient identification, hand hygiene, infection control, and other unit-specific policies and procedures.
Perform phlebotomy when assigned, subject to required program completion.
Demonstrate service excellence and CARE values: Compassion, Accountability, Respect, and Expertise.
Perform other related job duties as assigned.