About The Position

Patient Care Associate 1 provides patient-focused, age-specific information and clinical support to patients using appropriate health information equipment and systems. This is a level 3 position in the nursing support career ladder at Jackson Memorial Hospital, SW 5 - Respiratory Med-Surg. The role supports routine patient care and unit operations under direction, including assistance with procedures, equipment, patient transport, and clinical flow. The schedule is full time, days, 7:00 am–7:00 pm, with rotating weekends.

Requirements

  • Completion of an approved Medical Assistant or Nursing Assistant training program.
  • Medical Assistant Certification or Certified Nursing Assistant license, including Phlebotomy.
  • Employees hired into the PCA classification before 08/09/2020 are grandfathered in for the certification/license requirement.
  • Employees performing phlebotomy must provide proof of completion of an accredited phlebotomy program.
  • AHA Basic Life Support (BLS) certification with at least 6 months validity is required for this unit.
  • Generally requires 0 to 3 years of related experience.
  • Additional applicable life-support certification for Healthcare Providers may be required at the unit level upon hire, with at least 6 months validity and maintenance at JHS for the duration of employment.

Responsibilities

  • Uses a systematic process to provide or modify care and patient/family education.
  • Assists the health care team with simple procedures; prepares supplies and equipment; supports patients and families; assists with positioning patients; and sets up or removes equipment.
  • Under direction, performs generalized patient-care tasks, including taking vital signs, feeding, supporting mobility, managing drainage, and providing personal hygiene such as bathing, dressing, bed making, and linen changes.
  • Uses specialized equipment as needed when providing patient care.
  • Prepares and cleans exam rooms, patient treatment areas, and stretchers between patient uses.
  • Transports patients to and from treatment areas as needed.
  • Cleans the assigned area after patient treatment according to departmental procedures, as needed.
  • Takes and picks up food orders for patient kitchen evaluation.
  • Assists in fabricating adaptive and assistive equipment, such as washing mitts, wheelchair gloves, safety belts, and straps.
  • Keeps the storage closet organized and stocked and assists with office duties as needed.
  • Supports the health care team with setup, equipment preparation, cleanup, restocking, and specimen labeling.
  • Attends to patient-care needs that meet clinical goals for routine visits.
  • Supports patient-flow processes to reduce waiting time for procedures.
  • Adjusts work pace as directed to meet clinical-unit volume demands.
  • Demonstrates flexibility and supports the delivery model of care as defined by the ANM/NM.
  • Schedules appointments for referrals and consults as assigned and minimizes distractions.
  • Consistently adheres to required time-outs before surgical and invasive procedures.
  • Follows patient-identification, hand-hygiene, infection-control, and other unit-specific policies and procedures as detailed in the unit competency checklist.
  • Performs phlebotomy as assigned, subject to required training documentation.
  • Uses job- and unit-specific equipment as required.
  • Demonstrates service excellence and CARE values: Compassion, Accountability, Respect, and Expertise.
  • Performs other related job duties as assigned.
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