Patient Care Assistant - Key Whitman Rockwall

Surgery Partners•Dallas, TX

About The Position

The Patient Care Assistant manages day-to-day front desk operations at Key Whitman Eye Center in Rockwall, supporting quality patient care and promoting the company’s business processes and values relating to innovative, superior eye care. The role includes welcoming patients, managing check-in and check-out, scheduling appointments, maintaining accurate patient records, and supporting efficient patient flow.

Requirements

High school diploma or GED.
1–3 years of healthcare reception-related experience.
Excellent verbal and written communication skills.
Ability to work independently and as a team player.
Ability to work in a fast-paced environment.
Attention to detail and time-management skills.
Knowledge of and compliance with HIPAA.

Nice To Haves

CPR certification is desired.

Responsibilities

Greet patients as they arrive in a friendly and professional manner.
Collect and verify patient data for accuracy and completeness.
Help create and sustain an accountable, inspired work environment focused on exceptional customer service and patient care.
Check patients in and out and schedule needed appointments.
Direct patients, vendors, visitors, customers, and the general public as appropriate.
Maintain accurate documentation in the patient electronic medical record (EMR).
Fax and request faxes of patient chart notes from satellite offices.
Monitor patient flow and efficiently track patient wait times.
Open daily patient accounting controls, post charges, and close controls.
Schedule future appointments in accordance with policies and procedures.
Maintain the waiting room environment, appearance, and patient comfort.
Perform other duties as assigned by the supervisor.