Patient Counselor - Key Whitman Eye McKinney

Surgery Partners • Dallas, TX

4d

About The Position

The Patient Counselor interacts professionally with patients, physicians, and teammates and communicates with prospective and existing patients by phone and in person. The counselor supports patients from their initial inquiry through consultations and potential procedures, educating them about cataract and LASIK vision treatments and, with guidance from a surgeon, helping them select an appropriate procedure.

Requirements

• Bachelor’s degree desired.
• At least three years of experience in sales or relationship management.
• Strong organizational skills.
• Excellent communication skills.
• Professional appearance and solid work history.
• Knowledge of compliance requirements and clinic policies and procedures.

Nice To Haves

• Previous experience in a medical environment preferred.
• Bilingual ability is a plus.

Responsibilities

• Greet patients and create a comfortable environment.
• Meet with prospective patients, explain the benefits of vision correction procedures, and answer general questions.
• Educate patients about procedures and obtain necessary patient history and payment information.
• Discuss financing and payment options with patients.
• Schedule surgeries and postoperative appointments.
• Follow up with online and other marketing leads.
• Follow up with previously counseled patients who have not selected a vision correction procedure.
• Work closely with surgeons to select the best vision correction option for patients.
• Use ophthalmic equipment to screen potential LASIK candidates.
• Work with marketing to promote monthly campaigns.

Benefits

• Comprehensive health, dental, and vision insurance.
• Health Savings Account with an employer contribution.
• Life insurance.
• Paid time off (PTO).
• 401(k) retirement plan with a company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level