Patient Counselor - Key Whitman Eye McKinney

Key-Whitman Eye Center • Dallas, TX

4d

About The Position

The Patient Counselor interacts professionally with patients, physicians, and teammates, and communicates with prospective and existing patients by phone and in person. The role supports patients from their initial call through consultations and procedures in the office. The counselor educates cataract and LASIK patients about available vision treatments and, with guidance from a surgeon, helps them select an appropriate procedure.

Requirements

• A minimum of three years of experience in sales or relationship management.
• Strong organizational skills.
• Excellent communication skills.
• Professional appearance and a solid work history.
• Knowledge of compliance requirements and clinic policies and procedures.

Nice To Haves

• Bachelor's degree desired.
• Previous experience in a medical environment preferred.
• Bilingual ability is a plus.

Responsibilities

• Greet patients and create a comfortable environment.
• Meet with prospective patients, counsel them about vision correction procedures, explain their benefits, and answer general questions.
• Educate patients about procedures and obtain necessary patient history and payment information.
• Discuss financing and payment options with patients.
• Schedule surgeries and post-operative appointments.
• Follow up on online and outside marketing leads.
• Follow up with previously counseled patients who have not selected a vision correction procedure.
• Work closely with surgeons to select the best vision correction option.
• Use ophthalmic equipment to screen potential LASIK candidates.
• Work with marketing to help promote monthly campaigns.

Benefits

• Comprehensive health, dental, and vision insurance.
• Health Savings Account with an employer contribution.
• Life insurance.
• Paid time off.
• 401(k) retirement plan with a company match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed