Hospice: Sales Rep

Lifecare Home Health Family•Weatherford, TX

15d

About The Position

The Patient Care Advocate develops business partnerships through effective sales contacts, calls, and presentations. The role promotes hospice programs and services while upholding standards of practice for quality end-of-life care. As the agency’s representative to physicians, facilities, discharge planners, and community agencies, the advocate is responsible for developing the assigned territory and growing referrals. The position builds and maintains relationships with referral sources and internal teams, explains hospice services to patients and families as needed, and supports effective communication and coordination of appropriate services. It also tracks sales activity and marketplace developments, contributes to community education and program development, and promotes timely, high-quality care for patients and caregivers with life-limiting illnesses. The role works in medical practices and homes, requires local travel, and may involve flexible scheduling and PRN emergency calls. Work may include exposure to blood, bodily fluids, infectious diseases, stressful conditions, and unpleasant weather. Physical demands include prolonged standing and walking, lifting up to 50 pounds, and moving patients.

Requirements

Bachelor’s degree in marketing or a related field, or equivalent professional experience.
At least two years of experience in hospice sales or a related industry, with a proven record of incremental growth in direct sales.
Experience delivering high-quality outcomes and growth.
Ability to establish and maintain professional, effective relationships with internal and external teams.
Proficiency with Microsoft programs for communications, presentations, database tracking and reporting, and spreadsheets.
Excellent oral communication skills.
Self-directed, with the ability to work with little supervision.
Reliable transportation and valid auto liability insurance.
Ability to work a flexible schedule and travel locally.
Ability to lift up to 50 pounds and move patients.
Ability to communicate and exchange information accurately with patients, families, physicians, coworkers, and visitors.
Ability to hear sounds and give full attention to others, understand their points, ask appropriate questions, and avoid inappropriate interruptions.
Ability to view, record, or type data quickly and accurately.
Ability to determine resources needed to provide quality patient care.

Nice To Haves

Proficiency using a CRM solution.

Responsibilities

Develop the assigned territory and grow referrals from facilities, physicians, care-at-home providers, and community agencies.
Build and maintain effective relationships with physicians, third-party payors, referral partners, community agencies, and internal teams.
Develop, implement, and evaluate quarterly and annual territory plans to meet growth goals and carry out agreed strategies.
Make sales calls and presentations to targeted referral sources and communicate information about products, programs, and services.
Meet with patients and families as needed to discuss home care services, individual needs and concerns, and expectations.
Coordinate with Intake and patient care resources staff to support effective communication with referral sources and internal stakeholders.
Maintain customer and competitor profiles, log daily call activity, and document follow-up plans.
Serve as agency liaison with physicians, facility nurses, social workers, discharge planners, and community agencies to facilitate appropriate services for potential patients.
Participate in hospice marketing and community education activities as requested, including physician calls, lunch-and-learns, health fairs, speaker’s bureau events, and CEU programs.
Prepare monthly referral-source tracking reports and inform the agency about relevant marketplace changes involving providers and competitors.
Use agency and department software to complete assignments.
Promote timely, high-quality care for patients and caregivers with life-limiting illnesses.
Ensure compliance with applicable local, state, and federal laws relating to agency operations.
Advise the agency on community needs and program development, including financial viability.
Communicate with attending, hospice, and other physicians involved in patient care.
Submit required paperwork on time and meet productivity standards.
Participate in hospice-sponsored in-service programs and maintain or improve competency.
Promote the hospice’s philosophy and administrative policies.
Communicate effectively with patients, family members, team members, and other healthcare professionals.
Work cooperatively with colleagues, give and accept constructive feedback, and carry out other duties assigned by leadership.