Hospice: Sales Rep

Eternal Faith•Bogart, GA

12d•Onsite

About The Position

The Patient Care Advocate develops business partnerships through effective sales contacts, calls, and presentations. The role promotes hospice programs and services while maintaining standards of practice consistent with quality end-of-life care. The advocate represents the agency to physicians, facilities, discharge planners, and community agencies and is responsible for developing the assigned territory and growing referrals. The position builds relationships with referral partners, supports communication between external partners and agency teams, and helps educate the healthcare community about hospice services. The advocate may meet with patients and families to discuss home care services and their needs, and provides guidance to the agency on community needs and program development, including financial viability. The role also requires compliance with applicable laws and agency policies, timely completion of paperwork and reports, and promotion of timely, high-quality care for patients and caregivers with life-limiting illnesses. Work takes place in medical practice locations and homes under varying conditions and involves local travel, a flexible schedule, and possible PRN emergency calls. The role may involve exposure to blood, bodily fluids, infectious diseases, unpleasant weather, and stressful conditions. Physical demands include prolonged standing and walking, lifting up to 50 pounds, and moving patients.

Requirements

Bachelor’s degree in marketing or a related field, or equivalent professional experience.
At least two years of experience in hospice sales or a related industry, with a proven record of achieving incremental growth in direct sales.
Experience delivering high-quality outcomes and growth.
Ability to establish and maintain professional, effective relationships with internal and external teams.
Proficiency with Microsoft programs for communications, presentations, database tracking and reporting, and spreadsheets.
Excellent oral communication skills.
Self-directed and able to work with little supervision.
Reliable transportation and valid auto liability insurance.
Ability to work a flexible schedule and travel locally.
Ability to stand and walk for prolonged periods, lift up to 50 pounds, and move patients.
Ability to work under stressful conditions, meet deadlines and patient needs, make quick decisions, and acquire resources.
Eye-hand coordination and manual dexterity.
Ability to communicate and exchange accurate information with patients, families, physicians, coworkers, and visitors.
Ability to listen attentively, understand information, ask appropriate questions, and communicate effectively.
Ability to view, record, or type data quickly and accurately, and determine resources needed to provide quality patient care.

Nice To Haves

Proficiency using a CRM solution.

Responsibilities

Develop the assigned territory and grow referrals from facilities, physicians, care-at-home providers, and community agencies.
Build and maintain effective working relationships with physicians, third-party payors, community agencies, referral sources, and internal teams.
Develop, implement, and evaluate quarterly and annual territory plans to meet growth goals and carry out agreed strategies.
Make effective sales calls and presentations to targeted referral sources and maintain professional and clinical knowledge of provider services.
Act as a liaison between referral partners and the agency, communicating information about new products, programs, and service delivery.
Meet with patients and families, as needed, to discuss home care services, individual needs and concerns, and expectations.
Coordinate with the Intake department and patient care resources staff to support effective communication with referral sources and internal stakeholders.
Maintain customer and competitor profiles, log daily call activity, and document follow-up plans with referral sources.
Serve as the agency liaison with physicians, facility nurses, social workers, discharge planners, and community agencies; help facilitate appropriate services for potential patients.
Participate in marketing and community education activities as requested, including physician calls, lunch-and-learns, health fairs, speaker’s bureau activities, and CEU programs.
Prepare monthly referral-source tracking reports and inform the agency about key marketplace changes involving providers and competitors.
Work cooperatively with colleagues, provide and accept constructive feedback, and contribute to effective teamwork.
Use agency and department software to complete assignments.
Promote timely, high-quality care to patients and caregivers with life-limiting illnesses.
Ensure compliance with local, state, and federal laws relating to agency operations, and promote the hospice’s philosophy and administrative policies.
Advise the agency regarding community needs and program development, including program financial viability.
Communicate with attending physicians, hospice physicians, and other physicians involved in patient care.
Submit required paperwork on time, participate in hospice-sponsored in-service programs, and maintain or improve competency.
Meet productivity standards and communicate effectively with patients, families, team members, and other healthcare professionals.
Perform other duties assigned by leadership.
Travel to community locations, clinics, hospitals, homes, and office or support-center locations as needed to promote and educate others about hospice services.