Remote - Patient Care Advocate (Customer Service)

Jobs for Humanity • Dallas, TX

1d • $17 • Remote

About The Position

VXI Global Solutions is seeking a Patient Care Advocate to join their team. This role is focused on improving access to affordable prescription medications for patients by partnering with insurance companies, healthcare providers, and pharmacies. The Patient Care Advocate will help patients navigate the Prescription Payment Plan, ensuring seamless enrollment, eligibility verification, cost-sharing, and prescription fulfillment. The position is a remote role and requires a dedicated, quiet workspace, reliable internet, and strong communication and self-motivation skills.

Requirements

• High school diploma or GED required
• Experience in healthcare, insurance or customer service required
• Strong attention to detail and ability to navigate complex processes
• Excellent communication skills for working with patients, healthcare providers, and pharmacies
• A genuine passion for helping others and making a positive impact on their healthcare access
• The ability to work efficiently and collaboratively within a team environment
• A dedicated, quiet workspace with a door that closes, free from ambient noise.
• A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
• Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
• Comfort with technology and ability to learn new systems quickly.
• Ability to stay productive and manage your time effectively in a remote environment.
• Strong verbal and written communication skills, especially in a virtual setting.
• Ability to adapt to changing technologies and procedures while working remotely.

Nice To Haves

• Experience with prescription assistance programs is a plus

Responsibilities

• Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility.
• Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications.
• Reduce patients' out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and assist with additional copay assistance when applicable.
• Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount.
• Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility.
• Guide patients through annual renewals and inform them about any updates to the program or medication formulary.

Benefits

• Full health insurance package including medical, dental, and vision coverage.
• $25/month per line for unlimited phone, text, and data (restrictions may apply).
• Generous Referral Program: Earn $50 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
• Paid training to ensure you are fully prepared for success.
• Opportunities for career advancement and professional development within a leading healthcare provider.
• Work-from-Home Convenience: Save time, and money, and reduce your environmental footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED