Patient Care Customer Service Evenings & Weekends REMOTE

Rotech Healthcare Inc.•Murray, KY

7h•Remote

About The Position

Rotech Healthcare Inc. is seeking a remote Patient Care Coordinator for its Sleep Central after-hours call center operations in Murray, Kentucky. The employee must live within the United States. The role involves contacting patients about equipment deliveries, taking patient orders, verifying patient information, and placing orders promptly. Pay is $16, with an opportunity for a quarterly bonus. The position requires working five days per week, including every Saturday and Sunday and three weekday evening shifts starting at or after 4:00 p.m. Central time. Schedules vary and may be discussed during the interview process. The role also requires accurate telephone transcription and data entry, obtaining medically necessary documentation, processing orders through an online pharmacy system, resolving shipment tracking issues, and verifying order completeness. Employment is contingent on applicable background screening, drug screening, healthcare facility credentialing, and driver’s license requirements where applicable. Reasonable accommodations may be made for individuals with disabilities. Duties may change, and other duties may be assigned.

Requirements

High school diploma or GED equivalent.
Ability to interpret verbal, non-verbal, written, and visual communication.
Ability to perform basic mathematical calculations accurately.
Ability to work independently and collaboratively within a team.
Ability to maintain confidentiality and exercise discretion when handling sensitive information.
Self-motivation, organization, time management, and problem-solving using deductive reasoning.
Strong attention to detail and ability to multitask effectively.
Strong written and verbal English communication skills.
Ability to navigate the internet and conduct online research.
Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers or tablets.
Proficiency with email communication platforms.
Working knowledge of Microsoft Outlook, Word, and Excel.
Ability to lift and carry office equipment when needed; read small print requiring close vision; and sit, stand, walk, talk, and listen for extended periods.
Work five days per week, including every Saturday and Sunday and three weekday evening shifts starting at or after 4:00 p.m. Central time.
Must live within the United States.
A background check is required. Drug screening, healthcare facility credentialing, and a valid driver’s license with a clean driving record apply when applicable to the position.

Nice To Haves

Background in the medical field with experience in administrative record management.
Experience working with medical equipment.
Familiarity with medical billing processes and reimbursement procedures.
Knowledge of medical terminology.
At least one year of related work experience.

Responsibilities

Contact patients regarding equipment delivery, take patient orders, verify patient information, and place orders in a timely manner.
Accurately transcribe patient profiles during telephone calls, enter information, and make outbound calls as needed.
Obtain medically necessary documentation.
Process patient orders through the online pharmacy system.
Resolve tracking issues and reschedule patient shipping orders.
Troubleshoot problems based on patient input about the scope or magnitude of a failure.
Verify that orders are complete.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.