Hospice: Sales Rep

Lifecare Home Health Family•The Woodlands, TX

20d

About The Position

The Patient Care Advocate develops business partnerships through effective sales contacts, calls, and presentations, and is responsible for promoting hospice programs and services while maintaining standards consistent with quality end-of-life care. The role represents the agency to physicians, facilities, discharge planners, and community agencies and drives referral growth in an assigned territory. The position builds and maintains relationships with referral sources and internal teams, develops territory plans, tracks market activity, and educates healthcare providers and the community about hospice services. The Patient Care Advocate may meet with patients and families to discuss home care services and their needs, and coordinates communication between referral partners and agency resources. The role also supports timely, high-quality care through effective communication, compliance with applicable laws and agency policies, accurate reporting and paperwork, and participation in professional development. It involves travel to community locations, clinics, hospitals, homes, and office or support-center locations. Work may take place in medical practices and homes under varying conditions, with possible exposure to infectious diseases and occasional emergency calls.

Requirements

Bachelor’s degree in marketing or a related field, or equivalent professional experience.
At least two years of experience in hospice sales or a related industry, with a proven record of achieving incremental growth in direct sales.
Experience delivering high-quality outcomes and growth.
Ability to establish and maintain professional, effective relationships with internal and external teams.
Proficiency with Microsoft programs for communications, presentations, database tracking and reporting, and spreadsheets.
Excellent oral communication skills.
Self-directed, with the ability to work with little supervision.
Reliable transportation and valid auto liability insurance.
Ability to work a flexible schedule, travel locally, and respond to PRN emergency calls.
Ability to stand and walk for prolonged periods, lift up to 50 pounds, and move patients.
Ability to work under stressful conditions, meet deadlines and patient needs, make quick decisions, acquire resources, and address individualized patient and family psychosocial needs.
Eye-hand coordination and manual dexterity.
Ability to communicate and exchange accurate information with patients, families, physicians, coworkers, and visitors.
Ability to hear sounds, listen attentively, understand others’ points, ask appropriate questions, and avoid interrupting at inappropriate times.
Ability to view, record, or type data quickly and accurately.
Ability to determine resources needed to provide quality patient care.
Ability to travel to community locations, clinics, hospitals, homes, and office or support-center locations to promote and educate others about hospice services.

Nice To Haves

Proficiency with a CRM solution.

Responsibilities

Develop assigned territory and grow referrals from facilities, physicians, care-at-home providers, and community agencies.
Foster effective working relationships with physicians, third-party payors, community agencies, and other referral partners.
Develop, implement, and evaluate quarterly and annual territory plans to meet growth goals and carry out agreed strategies.
Make sales calls and presentations to targeted referral sources and develop business relationships with providers.
Maintain professional and clinical knowledge of provider services and communicate information about new products, programs, and service delivery as a liaison between referral partners and the agency.
Meet with patients and families, as needed, to discuss home care services, individual needs and concerns, and expectations.
Build relationships with Intake and patient-care resources staff to support effective communication with referral sources and internal stakeholders.
Maintain customer and competitor profiles, log daily call activity, and document follow-up plans.
Serve as the agency liaison to physicians, facility nurses, social workers, discharge planners, and community agencies; coordinate with community agencies to facilitate appropriate services for potential patients.
Participate, as requested by leadership, in community education and marketing activities such as physician calls, lunch-and-learns, health fairs, speaker’s bureau events, and CEU programs.
Prepare monthly referral-source tracking reports and inform the agency of marketplace changes involving providers and competitors.
Work collaboratively with colleagues and give and receive constructive feedback.
Use current agency and department-specific software to complete assignments.
Promote timely, high-quality care for patients and caregivers with life-limiting illnesses.
Understand and ensure compliance with local, state, and federal laws relating to agency operations.
Advise the agency about community needs and program development, including financial viability.
Communicate with attending, hospice, and other physicians involved in patient care.
Submit required paperwork on time and meet productivity standards.
Participate in hospice-sponsored in-service programs and maintain or improve professional competency.
Promote the Hospice’s philosophy and administrative policies.
Communicate effectively with patients, family members, team members, and other healthcare professionals.
Carry out other duties as assigned by leadership.