Hospice: Sales Rep

St. Gabriel's Hospice & Palliative Care•Weatherford, TX

14d•Onsite

About The Position

The Patient Care Advocate develops business partnerships through effective sales contacts, calls, and presentations. The role promotes hospice programs and services while maintaining standards consistent with quality end-of-life care. The advocate represents the agency with physicians, facilities, discharge planners, and community agencies and is responsible for referral growth and development in an assigned territory. The position builds and maintains relationships with referral partners and internal teams, develops and evaluates territory plans, and communicates information about services and programs. As needed, the advocate meets with patients and families to discuss home care services and individual needs. The role also supports community education and marketing, tracks referral activity and marketplace changes, and advises the agency on community needs and program development. The advocate promotes timely, high-quality care, complies with applicable laws and agency policies, completes required documentation, and participates in professional development and hospice-sponsored training. Work takes place in medical practices and homes under varying conditions, with local travel to community locations, clinics, hospitals, and agency locations. The role may involve exposure to blood, bodily fluids, infectious diseases, and unpleasant weather, as well as PRN emergency calls. A flexible schedule is required. Physical demands include prolonged standing and walking, lifting up to 50 pounds, and moving patients. The work may involve stressful conditions, deadlines, quick decisions, and meeting individualized patient and family needs. Reliable transportation and valid auto liability insurance are required.

Requirements

Bachelor’s degree in marketing or a related field, or equivalent professional experience.
At least two years of experience in hospice sales or a related industry, with a proven record of achieving incremental growth in direct sales.
Experience delivering high-quality outcomes and growth.
Ability to establish and maintain professional, effective relationships with internal and external teams.
Proficiency with Microsoft programs for communications, presentations, database tracking and reporting, and spreadsheets.
Excellent oral communication skills.
Self-directed and able to work with little supervision.
Reliable transportation and valid auto liability insurance.
Ability to work a flexible schedule and travel locally.
Ability to lift up to 50 pounds and move patients.
Ability to communicate effectively and exchange accurate information with patients, families, physicians, coworkers, and visitors.
Ability to hear sounds, give full attention to others, understand and respond appropriately, and ask questions when appropriate.
Ability to view, record, or type data quickly and accurately.
Ability to determine resources needed to provide quality patient care.

Nice To Haves

Proficiency using a CRM solution.

Responsibilities

Develop business partnerships and grow referrals in the assigned territory, including facilities, physicians, care-at-home providers, and community agencies.
Foster productive relationships with physicians, third-party payors, community agencies, referral partners, and internal stakeholders.
Develop, implement, and evaluate quarterly and annual territory plans to meet growth goals and carry out agreed-upon strategies.
Make sales calls and presentations to targeted referral sources.
Maintain professional and clinical knowledge of provider services and act as a liaison to communicate information about programs, products, and service delivery.
Meet with patients and families as needed to discuss home care services, needs, concerns, and expectations.
Coordinate with Intake and patient care resources staff to support effective communication with referral sources and internal stakeholders.
Maintain customer and competitor profiles, log daily call activity, and document follow-up plans.
Serve as agency liaison with physicians, facility nurses, social workers, discharge planners, and community agencies; help facilitate appropriate services for potential patients.
Participate in marketing and community education activities as requested, including physician calls, lunch-and-learns, health fairs, speaker’s bureau activities, and CEU programs.
Prepare monthly referral-source tracking reports and inform the agency of relevant marketplace changes involving providers and competitors.
Work cooperatively with colleagues, give and accept constructive feedback, and use agency and department software to complete assignments.
Promote timely, high-quality care for patients and caregivers with life-limiting illnesses and promote the hospice philosophy and administrative policies.
Ensure compliance with applicable local, state, and federal laws relating to agency operations.
Advise the agency regarding community needs and program development, including financial viability.
Communicate with attending, hospice, and other physicians involved in patient care.
Submit required paperwork on time, meet productivity standards, and participate in hospice-sponsored in-service programs to maintain or improve competency.
Perform other duties as assigned by leadership.