Patient Care Advocate | Austin Center| Closing Shift

Radiology Partners•Austin, TX

1d•Onsite

About The Position

The Patient Care Advocate provides customer service and administrative support to patients and visitors at ARA Diagnostic Imaging’s Austin Center. The role greets patients and visitors, identifies the reason for their visit, and provides accurate information, including information and preparation instructions for exams and procedures. It prepares, processes, and maintains confidential records for new and existing patients; verifies patient identities; retrieves and processes current insurance information; and checks exam authorization during check-in and billing processes. The position is on-site in Austin, Texas, and is listed as full-time.

Requirements

High school diploma or equivalent.
Excellent customer service and interpersonal skills, with a pleasant, professional demeanor.
Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others.
Excellent organizational skills and attention to detail.
Knowledge of medical reception tasks, clinic procedures, medical terminology, and paperwork processing requirements.

Responsibilities

Display exemplary customer service with internal and external customers, maintaining a positive, friendly, and caring attitude.
Greet patients and visitors, determine the nature of their visit, and provide accurate, appropriate information.
Provide information about exams and procedures, including preparation information.
Prepare, process, and maintain confidential records for new and existing patients.
Verify patient identity, retrieve and process current patient insurance information, and check exam authorization during check-in and billing processes.