Patient Care Advocate II (PCA II)

Wellbe Senior Medical•Chicago, IL

7d•$30 - $38•Onsite

About The Position

The Patient Care Advocate II (LPN/LVN) is a licensed, field-based member of WellBe’s interdisciplinary geriatric care team. The role delivers in-home care to frail, poly-chronic elderly Medicare Advantage patients and combines patient advocacy, care coordination, quality (HEDIS) work, clinical support, and telehealth visit facilitation. Working within the LPN/LVN scope of practice and at the direction of the assigned Provider, the advocate conducts in-person visits, facilitates telehealth consultations with an APP or Physician, captures and documents clinical data, supports patient education, and connects patients with support services across the WellBe platform. The position has no direct-report responsibility and works closely with provider and social-work teams, following applicable state and federal regulations and certifying-body requirements. Daily local travel to patients and community settings is essential. The role supports initial, follow-up, and urgent visits; conducts patient screenings, point-of-care testing, and home-safety inspections; and may perform venipuncture, capillary blood collection, and intravenous therapy subject to applicable law, training, and company protocols. The advocate coordinates appointments and care transitions, supports patient engagement and medication adherence, contributes to HEDIS/STARS quality efforts, and completes timely documentation in the EMR. The position requires travel to patient homes and facilities, including hospitals, skilled nursing facilities, and assisted living settings, with local travel of up to 100%. It is designated safety-sensitive and is subject to drug and alcohol testing in accordance with applicable laws and company policy.

Requirements

High-school diploma or GED.
Active, unrestricted LPN/LVN license in the state of service, with residency in that state.
At least two years of experience as an LPN/LVN in a direct, patient-facing care-delivery role.
Current BLS/CPR certification for healthcare providers, or willingness to obtain it.
Ability to perform high-quality venipuncture and capillary draws on geriatric patients in home settings where required by market and consistent with state law.
Valid driver’s license, acceptable driving record, and proof of active auto insurance.
Strong communication skills for interacting effectively with patients, families, and remote healthcare professionals.
Ability to work independently and make sound decisions while following protocols, guidelines, and the LPN/LVN scope of practice.
Excellent organizational and time-management skills to balance visits, telehealth facilitation, and administrative tasks.
Familiarity with EMR systems and strong computer skills, including Word, Excel, and PowerPoint.
Understanding of risk assessment, quality measures, and full-risk/value-based care.
Professionalism and a strong geriatric customer-service focus.
Experience working with culturally diverse and underserved populations.
Ability to stand or sit for extended periods; visual acuity and fine motor skills; and ability to travel to patient homes and facilities as needed.
Legally authorized to work in the United States without current or future employer-based visa sponsorship.
Ability to perform safety-sensitive duties with full cognitive and physical functioning, subject to applicable safety policies and testing.

Nice To Haves

Prior telehealth experience.
Previous experience in home care, hospice, palliative care, or geriatrics; other complex patient-health-care experience is also beneficial.

Responsibilities

Facilitate in-home telehealth visits between patients and a WellBe APP or Physician, including initial assessments, urgent visits, and follow-up visits.
Check and record patient vitals, document observed or reported health changes, and complete thorough home-safety inspections.
Provide direct patient-care support and patient education at the direction of the assigned Provider and within the LPN/LVN scope of practice.
Perform minimally invasive screenings and point-of-care testing, and explain testing to geriatric patients.
Perform venipuncture and capillary blood collection, and intravenous therapy, where permitted by law and consistent with training and company protocols.
Support comprehensive initial, follow-up, and urgent visits; conduct drop-in visits for unengaged or disengaged patients and support open HEDIS needs.
Conduct check-in visits or calls with lower-acuity patients to promote the “call us first” model.
Escalate clinical concerns to the APP, Community Operations Director, or Community Medical Director.
Build rapport, provide compassionate customer service, and engage patients who are not currently engaged in care.
Serve as a community resource and explain WellBe processes and the care journey.
Schedule appointments with the WellBe team and coordinate specialist appointments and diagnostic tests.
Answer patients’ clinical questions within the boundaries of the SOP.
Review care interventions and assess needs related to transitions of care, end-of-life discussions, palliative care, and medication adherence.
Support APP panel management and quality-of-care efforts; use HEDIS tracking tools to help meet and improve HEDIS/STARS performance and close care gaps.
Maintain complete, accurate, and timely clinical and non-clinical records in the EMR and submit required documentation daily.
Collaborate with the interdisciplinary team, attend team and IDT meetings, and share relevant information about patient and family interactions.
Build relationships with community providers and caregivers to support WellBe’s local presence and reputation.
Attend required training, including equipment and device training, and complete ongoing education as skills and protocols are added.
Operate and drive a vehicle safely and professionally while conducting company business.
Maintain required licenses and certifications and provide current copies of certifications and driver’s license, including documentation for the annual MVR pull.
Perform other tasks needed to accomplish the team’s objectives and goals.
Follow the WellBe mission and applicable regulatory and safety requirements.