LPN Patient Care Advocate II

Wellbe Senior Medical•Middletown, OH

3d•$30 - $38•Onsite

About The Position

The Patient Care Advocate II (LPN/LVN) is a licensed, field-based member of WellBe’s interdisciplinary geriatric care team. The role provides in-home care to frail, poly-chronic elderly Medicare Advantage patients and combines patient advocacy, care coordination, quality (HEDIS) responsibilities, and clinical and telehealth visit facilitation. Working within the LPN/LVN scope of practice and at the direction of the assigned Provider, the advocate conducts in-person visits, facilitates telehealth consultations with an APP or Physician, captures and documents clinical data, supports patient education, and connects patients with local support services. The position has no direct-report responsibility and follows applicable state and federal regulations and certifying-body requirements. Daily local travel to patients and community locations is essential. The advocate supports initial, follow-up, urgent, and drop-in visits; records vitals; performs home-safety inspections, screenings, and point-of-care testing; and, subject to state law, training, and company protocols, may perform venipuncture, capillary blood collection, and intravenous therapy. The role also coordinates appointments and diagnostic tests, supports patient engagement and transitions of care, assists with HEDIS and STARS quality efforts, and maintains timely, complete records in the EMR. The position is field-based and involves travel to patient homes and facilities, including hospitals, skilled nursing facilities, and assisted living settings. Compensation is $30.00–$38.00 per hour. This is a safety-sensitive position; employees are subject to drug and alcohol testing under applicable law and company policy.

Requirements

High-school diploma or GED.
Active, unrestricted LPN/LVN license in the state of service, with residency in that state.
At least two years of experience as an LPN/LVN in a direct, patient-facing care-delivery role.
Current BLS/CPR certification for healthcare providers, or willingness to obtain it.
Demonstrated ability to perform high-quality venipuncture and capillary draws on geriatric patients in home settings where required by the market and consistent with state law.
Valid driver’s license with an acceptable driving record and proof of active auto insurance.
Strong communication skills for interacting effectively with patients, families, and remote healthcare professionals.
Ability to work independently and make sound decisions while following protocols, guidelines, and the LPN/LVN scope of practice.
Strong organizational and time-management skills to balance in-person visits, telehealth facilitation, and administrative work.
Familiarity with EMR systems and strong computer skills, including Word, Excel, and PowerPoint.
Understanding of risk assessment, quality measures, and full-risk/value-based care.
Professionalism and a strong geriatric customer-service focus.
Ability to work with culturally diverse and underserved populations.
Ability to stand or sit for extended periods; visual acuity and fine motor skills; and ability to travel to patient homes and facilities as needed.
Legally authorized to work in the United States without current or future employment-based visa sponsorship.
Ability to perform safety-sensitive duties with full cognitive and physical functioning; the role is subject to drug and alcohol testing under applicable law and company policy.

Nice To Haves

Prior telehealth experience.
Previous experience in home care, hospice, palliative care, or geriatrics.
Other complex patient-health-care experience.

Responsibilities

Facilitate in-home telehealth visits between patients and WellBe APPs or Physicians, including initial assessments, urgent visits, and follow-ups.
Record patient vitals, including weight, blood pressure, heart rate, lung sounds, and blood-sugar levels, and document observed or reported health changes.
Conduct and document thorough home-safety inspections.
Provide direct patient-care support and patient education under the assigned Provider’s direction and within the LPN/LVN scope of practice.
Perform minimally invasive screenings and point-of-care testing, explaining the testing to geriatric patients.
When permitted by state law and consistent with training and company protocols, perform venipuncture, capillary blood collection, and intravenous therapy.
Support comprehensive initial, follow-up, and urgent visits; conduct drop-in visits for unengaged or disengaged patients; and support open HEDIS needs.
Conduct check-in visits or calls with lower-acuity patients to reinforce the “call us first” model.
Escalate clinical concerns to the APP, Community Operations Director, or Community Medical Director.
Build rapport with patients, provide compassionate service, and engage patients who are not currently engaged in care.
Schedule appointments with the WellBe team and coordinate specialist appointments and diagnostic tests.
Answer clinical questions within established SOP boundaries and explain WellBe processes and the care journey.
Review care interventions and assess needs related to transitions of care, end-of-life discussions, palliative-care interventions, and medication adherence.
Support APP panel management and quality-of-care efforts; use HEDIS tracking tools to improve HEDIS/STARS performance and close gaps, including medication-adherence gaps.
Submit complete, accurate, and timely clinical and non-clinical documentation in the EMR daily.
Collaborate with the interdisciplinary team, attend scheduled team and IDT meetings, and share relevant information about patient and family interactions.
Build relationships with local community providers and caregivers to support WellBe’s local presence and reputation.
Attend required training, including equipment and device training, and complete ongoing education as skills and protocols are added.
Drive and operate a vehicle safely and professionally while conducting Company business.
Maintain required licenses and certifications and provide current copies of certifications and driver’s license before expiration, including a driver’s license copy for the annual MVR pull.
Perform other tasks needed to accomplish team objectives and goals.