Patient Care Advocate

HopeHealth Inc• Florence, SC, US, SC

About The Position

Under administrative supervision of the Clinical Projects Manager, the Patient Care Advocate coordinates care between clients, medical providers, and the infectious disease specialist. The role bridges the gap between providers and clients to facilitate clients’ medical and psychosocial care. The Patient Care Advocate works as part of a coordinated care team and builds a trusting, understanding relationship with clients distinct from the provider role. The position provides reliable information, appropriate referrals, emotional support, and advocacy while following program criteria and protecting confidentiality under HIPAA.

Requirements

A four-year degree in a related field, or equivalent related experience of four or more years; acceptance of equivalence is determined by the supervisor.
General HIV and medical knowledge.
Ability to work with clients and physicians from varied backgrounds and lifestyles while maintaining a non-judgmental attitude.
Ability to work as a team player and multitask.
Excellent customer service skills.
Ability to make sound judgments based on program criteria.
Ability to use computer software and maintain basic Excel spreadsheets, logs, and records for data collection.
Ability to work as part of a team and with healthcare providers in a clinical setting.
Honesty and genuine compassion for individuals living with healthcare disparities.
Willingness and ability to accept direction from a supervisor.
Good written and verbal communication skills.
Ability to take initiative and handle multiple tasks efficiently, effectively, and independently without direct supervision.
Knowledge of adult learning principles, management leadership principles, and community resources.
Knowledge of databases, including Excel spreadsheets and electronic medical records (EMR).
Adequate hearing to perform job duties in person and over the telephone.
Ability to communicate clearly with patients in person and over the telephone.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Frequently stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
Occasionally sit.
Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.

Responsibilities

Coordinate care between clients, medical providers, and the infectious disease specialist.
Work as one component of clients’ coordinated care team.
Advocate for clients and maintain relationships that foster trust and understanding, distinct from the provider role.
Provide reliable information, appropriate referrals, and emotional support.
Participate in Continuous Quality Improvement activities, including recommending strategies to improve quality of care.
Follow HIPAA regulations and use good judgment regarding confidentiality.
Respond to phone calls respectfully and in a timely manner.
Maintain medication logs and sample medication list sign-outs.
Ensure clients receive instructions on how to take medications issued to them.
Keep work areas neat and tidy.
Fax records and authorizations in a timely manner.
Bring concerns about client services to the attention of the provider, supervisor, or other management.
Participate in training opportunities, including conferences and continuing education or in-service events.
Provide clients with consistent and reliable medical information and share it with family as deemed appropriate by the client.
Perform other duties as assigned by the supervisor.