Patient Billing Associate (Collections) - PST Hours

Kestra Medical Technologies Inc.

3d•Remote

About The Position

This position is accountable for the timely & compliant billing of customer orders to patients. When insurance coverage is available, this position is responsible for reviewing patient balances and ensuring accurate billing for services after federal, state and commercial insurance plans have processed their claims. This position will also establish payment arrangements with patients and collect on balances, following KMTS policies and procedures, while minimizing bad debt and continuous improvement of cash flow. This position will work side-by-side with the Director of Collections in improving the overall patient collection process, as well as collaborate with the various customer support teams across the organization to ensure an overall positive customer experience consistent with Kestra core values.

Requirements

5 years of experience in the healthcare billing and/or collection environment
3 years of experience in healthcare customer service environment
Proficiency with Microsoft Office Word, Excel, and PowerPoint

Nice To Haves

1 year in DME/HME environment
Experience with Bonafide and/or CollectPlus
Experience with Salesforce

Responsibilities

Ensure patients statements are generating appropriately, reconciling patient balances identified in the revenue cycle management (RCM) system with both the insurance explanation of benefits (EOB) and our statement system.
Supports call center operations by receiving patient inbound calls, assisting patients with any questions or clarifications regarding their billing statement.
Works with the patient to establish payment terms consistent with Kestra policies and procedures, including but not limited to establishing payment plans, assisting the patient in applying for CareCredit or Financial Assistance, and/or negotiating discounts.
Utilize the various RCM systems to assist patients with making credit card and bank account payments, set up payment plans and initiate billing/statement holds.
Research and resolve patient billing concerns, escalating issues as appropriate to leadership.
Identify if specific receivables are to be qualified as refunds, adjustments or write-offs, initiating the appropriate transaction with the RCM system to resolve open accounts receivable (AR).
Initiate patient outbound calls to drive patient cash collections.
Identify and communicate issues leading to patient complaints to supervisor, enabling continuous process improvement and a positive customer experience.
Review and complete daily /weekly tasks to achieve patient collection goals.
Assist in the development of training materials that will be shared across functions.
Adhere to Pledge of Confidentiality