Billing & Collections Specialist

RCMS LLC•San Diego, CA

just now•Onsite

About The Position

The Billing & Collections Specialist will support the accounting team with invoicing, payment tracking, and collections efforts. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with both internal teams and external clients.

Requirements

At least 2 years of directly related experience in billing, and/or collections
GAAP knowledge
Strong understanding of billing practices and collections strategies
Proven ability to research and resolve billing discrepancies and payment issues with minimal supervision
Strong organizational and time management skills with the ability to prioritize competing demands
Effective communication skills, including the ability to handle difficult or sensitive customer conversations professionally
Proficiency in Microsoft Office, particularly Excel, and experience with accounting or ERP systems
Demonstrates sound judgment in resolving issues and knows when to escalate more complex situations
Comfortable working cross-functionally with operations and leadership to ensure accurate billing and cash flow

Nice To Haves

3+ years in accounting or administration preferred

Responsibilities

Generate and process customer invoices accurately and promptly
Monitor accounts receivable and follow up on outstanding balances
Communicate with clients regarding billing questions and payment status
Assist with collection efforts while maintaining positive client relationships
Reconcile billing discrepancies and resolve issues as needed
Maintain accurate records of transactions and communications
Support month-end close activities related to accounts receivable
Upload invoices to various customer billing portals, ensuring accuracy and compliance with submission requirements
Maintain organized records of logins, passwords, and any billing requirements needed for multiple portals
Monitor and track invoice submission status, following up on rejections or discrepancies as needed
Receive, verify, and process incoming payments (checks, electronic transfers, ACH, credit cards)
Accurately record financial transactions within our accounting system
Prepare daily cash reports and handle deposit processing
Support the reconciliation of cash receipts against bank statements and internal records as needed
Maintain well-organized and secure financial records and documents