Billing & Collections Specialist

TherapySouth•Birmingham, AL

About The Position

TherapySouth was founded in July 2006 by Steve Foster, PT, LAT. His vision was that TherapySouth would be a therapist-owned practice, specializing in "hands-on care, close to a patient's home or work". All of our clinics maintain a friendly atmosphere that helps patients feel at home in their surroundings. Having several locations allows patients to conveniently attend physical therapy two to three times per week to improve their daily functions. We know our patients' names when they walk in the door of our clinics! At TherapySouth, we are dedicated to keeping our Core Values at the forefront of our minds. We believe in: Perseverance Faith Family Compassion Integrity Service Giving Fitness The Billing and Collections Specialist is responsible for managing accounts with delinquent balances, communicating professionally with patients, updating records with the patients financial status.

Requirements

Managing accounts with delinquent balances
Communicating professionally with patients
Updating records with the patients financial status
Billing software notes
Excellent customer service
Handling inquiries in a timely and professional manner
Reviewing accounts
Printing statements
Attaching past due letters
Submitting accounts to collection agency
Preparing, reviewing, and submitting claims using billing software
Electronic and paper claim processing
Following up on unpaid claims within standard billing cycle timeframe
Checking each insurance payment for accuracy and compliance with contract discount
Calling insurance companies regarding any discrepancy in payments
Identifying and billing secondary or tertiary insurances
Researching and appealing denied claims
Answering all patient or insurance telephone inquiries pertaining to assigned accounts

Responsibilities

Document thoroughly, efficient, and accurate account updates in billing software notes.
Provide feedback to management regarding possible problems and areas of improvement.
Answer incoming patient and clinic phone calls while providing excellent customer service and handling inquiries in a timely and professional manner.
Review accounts, print statements, attach past due letters as needed and mail.
Submit accounts to collection agency.
Preparing, reviewing, and submitting claims using billing software, including electronic and paper claim processing.
Following up on unpaid claims within standard billing cycle timeframe.
Checking each insurance payment for accuracy and compliance with contract discount.
Calling insurance companies regarding any discrepancy in payments if necessary
Identifying and billing secondary or tertiary insurances.
Researching and appealing denied claims.
Answering all patient or insurance telephone inquiries pertaining to assigned accounts.
Other duties as assigned.