Patient Benefits Coordinator

Puyallup Tribal Health Authority•Tacoma, WA

5d•$24 - $28•Onsite

About The Position

This role is an essential link between patients, health coverage programs, and community resources. As a Patient Benefits Coordinator, you'll provide education, enrollment support, and advocacy — empowering patients to manage their health insurance and secure benefits like Social Security Disability (SSD), Supplemental Security Income (SSI), and Medicare.

Requirements

Associate degree in a related field OR at least 2 years’ experience in a healthcare setting with insurance exposure.
2+ years of proven customer service experience in healthcare.
Ability to obtain Washington State Tribal Assister Certification within 1 month of hire (if not already certified).
Ability to explain complex healthcare coverage in a clear, supportive way.

Nice To Haves

Experience with Medicare A, B, C, and D, SSD, SSI, and Medicaid/Apple Health strongly preferred.
Experience working in Tribal Health, IHS facilities, or Native-based healthcare systems.

Responsibilities

Assist patients with applications for SSI, SSD, Medicare, Medicaid/Apple Health, and other healthcare resources.
Provide patient education on health coverage options, rights, and responsibilities.
Work closely with Social Security Administration (SSA), Department of Social & Health Services (DSHS), and other agencies.
Conduct patient interviews in the clinic, hospital, or community settings.
Support patients with appeals, grievances, and complex benefit cases.
Help patients access pharmacy discount programs for high-cost medications.
Accurately document patient information using electronic health records.
Stay current on changes to Medicare, Medicaid, ACA, and Tribal healthcare programs.