Patient Benefits Coordinator (Outreach & Enrollment)

Boston Health Care for the Homeless Program•Boston, MA

2d•Onsite

About The Position

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face. Job Summary: Hours: Full Time, Monday – Friday, 8:00am – 4:30 pm/8:30am-5:00pm Union: Yes Union Name: 1199SEIU Patient Facing: Yes The Patient Benefits Coordinator (Outreach & Enrollment) provides administrative and patient support services to ensure timely access to care. This position is responsible for patient registration, insurance eligibility verification, appointment scheduling, and benefits enrollment assistance for both clinic-based and outreach operations.

Requirements

Effective English communication skills (verbal and written).
Telephone communication skills.
Detail oriented.
Ability to take direction.
Life support training certification (e.g., CPR, BLS, ACLS) from a course that includes a hands-on, in-person component. If not certified prior to the start date, applicant must submit certification within 60 days of the start date.
High School Diploma or Equivalency.
Strong computer skills including working knowledge of P.C. spreadsheet software (Excel) and familiarity with SDK, REVS, and NEHEN patient eligibility system.
Able to work with indirect supervision successfully.

Nice To Haves

Bilingual (Spanish/English or Haitian Creole/English) strongly preferred.
2 years of benefits experience in a clinical environment preferred.

Responsibilities

Reviews insurance eligibility on all patients presenting for scheduled appointments or admission or on a walk-in basis to provide patient benefits assistance and process required documentation in a timely manner.
Enter all insurance and demographic information into the assigned databases in an accurate and timely manner.
Timely and accurate completion of the Medicare Secondary Payer form for all patients who have Medicare upon admission.
Refer all patients to the benefits coordinator whose benefits have been pended or terminated.
Timely and accurate completion of MassHealth/Free care, and any other applications for patients who require them.
Create an MSI tracking number for each patient being registered to create a medical record in the EMR system.
Will update registration records for each patient regarding benefits information.
Serves as backup to Clinic Coordinator, i.e., covering front desk in absence of clinic coordinator, including covering lunch, and assisting in fielding front desk calls.