Patient Assistance Advocate (Pharmacy Technician)
About The Position
The Patient Assistance Advocate works with patients and clinics to provide financial assistance that helps make medications affordable. The role submits and tracks patient assistance applications, supports patients throughout the assistance process, and submits renewals when indicated. It also provides customer service to patients and clinics, coordinates pharmacy follow-up and deliveries, and backs up pharmacy staff as needed. The advocate keeps current with required training and education, trains new hires on patient assistance processes when required, and checks daily for available grant and foundation funds. This is a remote position. The standard schedule is Monday to Friday, 8:00–5:30, with hours varying based on the respective time zone. Travel is less than 25%.
Requirements
- High school diploma, GED, or equivalent education.
- Medical terminology knowledge and attention to detail.
- Critical thinking, problem-solving, analytical, decision-making, planning, time-management, and organizational skills; ability to exercise independent judgment.
- Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
- Ability to work effectively with sensitive and confidential material and emotionally charged matters.
- Effective oral, written, and presentation communication skills; active listening and balanced feedback.
- Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
- Ability to manage time, conflicting priorities, stress, and professional development; self-motivated, able to work independently with limited supervision, and able to work remotely effectively.
- Ability to work effectively in a fast-paced, multi-site environment and juggle competing priorities and demands from various stakeholders and sites.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Valid state driver's license for travel to satellite offices and offsite meetings; compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Nice To Haves
- At least two years of experience as a pharmacy technician in a retail, specialty, or hospital pharmacy.
- Pharmacy technician registration in good standing with the Florida Department of Health.
Responsibilities
- Submit financial assistance applications for AON patients.
- Follow up on submitted patient assistance program requests for updates.
- Assist patients with financial assistance through manufacturers and foundations.
- Follow up with patients throughout the assistance process and submit renewals when indicated.
- Handle incoming and outgoing calls and emails with patients, route calls to appropriate staff, and answer patient and clinic questions regarding delivery status, prescription updates, and related matters.
- Follow up with specialty pharmacy contacts to help ensure orders are processed efficiently.
- Schedule deliveries.
- Monitor daily activities and provide backup support to pharmacy staff as needed, including prior authorization, specialty pharmacy follow-ups, benefit verification, and claims adjudication.
- Keep up with applicable training and education required to maintain the permit.
- Provide patient assistance program training to new hires when required.
- Check daily for grants and foundations with available funds.
- Travel to satellite offices and offsite meetings as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
