EVERGREEN - Patient Advocate
About The Position
The Patient Advocate supports uninsured and underinsured patients in accessing financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role involves interviewing patients, assessing eligibility, gathering documentation, completing and submitting applications, and coordinating with government agencies. The position also assists with Marketplace insurance when applicable, verifies and updates insurance information, maintains accurate records, and meets productivity goals. The employee must follow HIPAA and information security policies when using, protecting, and disclosing protected health information, and limit access to PHI to the minimum necessary for assigned duties. The role may require working at various client sites and requires reliable transportation for consistent, punctual on-site attendance. The schedule is Sunday through Thursday, 10:00 a.m. to 6:30 p.m. The work environment typically has minimal noise. The employee must have a smartphone or other electronic device capable of downloading applications for multifactor authentication and security purposes. Physical duties include moving around the work area, light lifting, sitting, manual tasks, operating office tools and equipment, extending arms, kneeling, talking, and hearing. The employee must be able to follow directions, collaborate with others, and handle stress.
Requirements
- High school diploma or equivalent is required.
- Two to three years of customer service experience is preferred.
- Ability to work at various client sites as needed.
- Reliable transportation to ensure consistent on-site attendance and punctuality.
- Ability to use the internet and learn databases.
- Ability to meet monthly productivity goals.
- Proficiency in Microsoft Office Suite.
- Strong interpersonal skills and ability to communicate well at all levels of the organization.
- Strong problem-solving and investigative skills, sound judgment, and ability to make decisions based on accurate and timely analyses.
- High integrity and dependability, with a strong sense of urgency and results orientation.
- Excellent written and verbal communication skills.
- Ability to follow directions, collaborate with others, and handle stress.
- Smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Nice To Haves
- Healthcare-related degree preferred.
- Bilingual Spanish spoken and written skills are a plus.
- Two to three years of customer service experience is preferred.
Responsibilities
- Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
- Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
- Identify eligibility and collect required documentation.
- Submit and track applications with local assistance offices.
- Provide support for Marketplace insurance when applicable.
- Maintain accurate records and meet productivity goals.
- Verify and update insurance information.
- Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards.
- Comply with information security and HIPAA policies and procedures, and limit viewing of PHI to the minimum necessary for assigned duties.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
