EVERGREEN - Patient Advocate

Med-Metrix•Tarpon Springs, FL

12d

About The Position

The Patient Advocate supports uninsured and underinsured patients in accessing financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role includes completing applications, gathering documentation, and coordinating with government agencies to help patients obtain support. The position involves interviewing patients at the bedside and in the Emergency Room, verifying and updating insurance information, maintaining accurate records, and meeting productivity goals. The employee must follow HIPAA and information security policies when accessing and handling protected health information. The schedule is Monday through Friday, 8:30 AM–5:00 PM, with one required Sunday per month. The role may require work at various client sites.

Requirements

High school diploma or equivalent.
Ability to work at various client sites as needed.
Reliable transportation to ensure consistent on-site attendance and punctuality.
Ability to use the internet and learn databases.
Ability to meet monthly productivity goals.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and ability to communicate well at all levels of the organization.
Strong problem-solving and investigative skills, sound judgment, and ability to make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and results-oriented approach.
Excellent written and verbal communication skills.
Possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

Nice To Haves

Healthcare-related degree.
Two to three years of customer service experience.
Bilingual Spanish skills, spoken and written.

Responsibilities

Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
Identify eligibility and collect required documentation.
Submit and track applications with local assistance offices.
Provide support for Marketplace insurance when applicable.
Maintain accurate records and meet productivity goals.
Verify and update insurance information.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards.
Comply with information security and HIPAA policies and procedures, and limit access to PHI to the minimum necessary for assigned duties.
Perform other duties as assigned.