PATIENT ADVOCATE

UHS • Atlanta, GA

3d • Onsite

About The Position

Peachford Hospital has been serving the greater Atlanta community since 1973. We serve those in need of treatment for a variety of psychiatric and substance abuse issues. Peachford Hospital is a 246-bed facility, with over 500 dedicated professionals providing access to quality behavioral healthcare and substance abuse treatment. We are the leader in quality mental health and addiction treatment services. Our commitment to care includes developing integrated delivery systems through partnerships with medical surgical hospitals, community mental health centers, educational institutions, managed care organizations, local health professionals and agencies.

POSITION SUMMARY
The Patient Advocate investigates, resolves, documents and reports organization specific patient and visitor complaints and concerns to leadership staff. The Patient Advocate collaborates with departmental leaders to ensure resolution of concerns presented by patients, families, visitors or other representatives of the patient. The position also engages in daily services recovery initiatives and assists with online facility reputation management. The Patient Advocate actively participates in the development and implementation of customer service and patient relations initiatives related to the facility's mission and goals.

Requirements

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Working knowledge of medical terminology.
• Computer skills and knowledge of common computer software programs.
• Strong organizational skills.
• Ability to multi-task.

Nice To Haves

• Bachelor's Degree in psychology, social work or related field preferred.
• 1-3 years of relevant experience in a psychiatric health care environment setting preferred.

Responsibilities

• Investigates, resolves, documents and reports organization specific patient and visitor complaints and concerns to leadership staff.
• Collaborates with departmental leaders to ensure resolution of concerns presented by patients, families, visitors or other representatives of the patient.
• Engages in daily services recovery initiatives.
• Assists with online facility reputation management.
• Actively participates in the development and implementation of customer service and patient relations initiatives related to the facility's mission and goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED