PATIENT ADVOCATE
About The Position
Intermountain Hospital is looking for a dynamic Patient Advocate to investigate, resolve, document and report organization-specific patient and visitor complaints and concerns to leadership. The Patient Advocate collaborates with departmental leaders in order to ensure resolution of concerns presented by patients, families, visitors or other representatives of the patient. The Patient Advocate actively participates in the development and implementation of customer service and patient relations initiatives related to the facility's mission and goals. The DE Court Assistant coordinates court appearances with applicable counties for patients on a "hold" status. He/she will ensure the proper paperwork that each court requires is completed in a timely manner. The DE Court Assistant coordinates patient meetings with appropriate attorneys. Must have the ability to write appropriate letters and be a very strong communicator. Strong computer skills with attention to detail required. The successful candidate will be able to set and maintain a balance between hospital employees and patients. If you have a desire to work in an engaging environment with a team of professionals dedicated to the healing and health of the patients we serve, we want to hear from you!
Requirements
- Ability to write appropriate and grammatically correct letters.
- Strong computer skills with attention to detail required.
- Ability to set and maintain a balance between hospital employees and patients.
Nice To Haves
- Minimum of two years experience in a health care environmental preferred.
- Experience in psychiatric/mental health field preferred.
Responsibilities
- Investigate, resolve, document and report organization-specific patient and visitor complaints and concerns to leadership.
- Collaborate with departmental leaders to ensure resolution of concerns presented by patients, families, visitors or other representatives of the patient.
- Actively participate in the development and implementation of customer service and patient relations initiatives related to the facility's mission and goals.
- Coordinate court appearances with applicable counties for patients on a "hold" status.
- Ensure the proper paperwork that each court requires is completed in a timely manner.
- Coordinate patient meetings with appropriate attorneys.
Benefits
- Competitive salary and comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
