Patient Advocate

Marshall Health Network • Huntington, WV

12d

About The Position

Cabell Huntington Hospital is seeking a full-time Patient Advocate to work alongside its Patient Experience Department. The Patient Advocate serves as a resource for patients and families by facilitating the timely resolution of concerns, complaints, and grievances. The position coordinates the grievance process in accordance with organizational policies and applicable regulatory requirements, collaborates with clinical and operational leaders to address concerns, and supports effective service recovery. By identifying trends and opportunities for improvement, the Patient Advocate contributes to initiatives that strengthen communication, patient satisfaction, and the overall patient experience.

Requirements

• Associate's degree in nursing required.
• Registered Nurse Licensure required.
• Three years of position-related experience required, including nursing experience in a hospital setting.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Serve as a resource for patients and families.
• Facilitate the timely resolution of concerns, complaints, and grievances.
• Coordinate the grievance process in accordance with organizational policies and applicable regulatory requirements.
• Collaborate with clinical and operational leaders to address concerns.
• Support effective service recovery.
• Identify trends and opportunities for improvement.
• Contribute to initiatives that strengthen communication, patient satisfaction, and the overall patient experience.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree