Patient Advocate

Inception Family Career•Austin, TX

13d•Onsite

About The Position

The Patient Advocate is the friendly and professional first point of contact for patients and helps create a positive, welcoming experience. The role supports smooth front-desk operations by scheduling appointments, managing multi-line phones and emails, and directing patient inquiries with care and accuracy. The Patient Advocate collaborates with the front desk team and colleagues across departments to provide exceptional service and seamless communication throughout the office. The position is based at the 38th Street clinic, with as-needed coverage at the Domain location at 2200 Park Bend Drive. Hours are Monday through Friday, 7 a.m. to 4 p.m., with a holiday and weekend rotation that includes Saturdays and Sundays from 7:30 a.m. to 11:30 a.m.

Requirements

High school diploma or GED.
At least one year of administrative medical office experience is strongly preferred.
Experience with an Electronic Medical Record (EMR) system is strongly preferred.

Nice To Haves

Bachelor's degree.
At least one year of administrative medical office experience.
Experience with an Electronic Medical Record (EMR) system.

Responsibilities

Answer phones, direct calls, and assist patients as appropriate.
Manage the flow of information between the lab, onsite physician, and other staff while following patient-care and privacy standards.
Schedule and confirm patient appointments, check-ups, and physician referrals.
Direct calls to appropriate staff.
Greet visitors, determine the purpose of their visit, and direct them to appropriate staff.
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Perform other duties, special projects, and tasks as assigned.

Benefits

Medical, dental, and vision plans for full-time employees.
Complimentary basic life insurance.
Employee Assistance Program.
Long-term disability insurance.
Low-cost employee-only healthcare coverage option.
Fertility benefits, adoption assistance, and surrogacy support.
Paid maternity, paternity, and partner leave.
18 days of PTO annually.
11 paid holidays, including one floating holiday.
401(k) plan with a company match and full vesting after two years.
Company-funded Lifestyle Spending Account.
Employer contributions to a Health Savings Account (HSA), if eligible.
Employee Referral Program, with rewards up to $2,000 for successful referrals.
Continuing education reimbursement.
Dedicated time off for professional development.
Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.