Patient Advocate

Jordan Valley Health•Hollister, MO

20d

About The Position

The Patient Advocate manages patient appointments, supports a smooth check-in process, helps patients navigate financial assistance and community resources, and maintains accurate financial and administrative records. The role requires strong customer service, attention to detail, and the ability to work effectively in a fast-paced clinical environment while supporting teamwork and organizational performance objectives. The Patient Advocate also serves as a liaison between patients and clinical teams, handles patient payments and daily cash reconciliation, and follows healthcare privacy requirements when working with patient information. The position supports clinic operations through clerical work and other assigned duties.

Requirements

Proficiency with Windows-based computer programs.
Excellent telephone, interpersonal, and communication skills.
Proof of vaccination for Flu, Hepatitis B, and Tuberculosis (TB) is required for all employees.

Nice To Haves

Associate’s degree or healthcare-related certification preferred.
One year of progressive work experience in a medical setting preferred.

Responsibilities

Schedule patient appointments, follow-ups, and procedures according to provider availability and clinic protocols.
Confirm, reschedule, and manage cancellations while minimizing scheduling conflicts.
Provide patients with appointment details, preparation instructions, and required documentation.
Greet patients and support a positive check-in experience.
Verify patient demographics, insurance information, and required documentation.
Collect co-pays, outstanding balances, and required forms.
Obtain and scan patient identification, insurance cards, and consent forms.
Maintain accurate, up-to-date patient information in the electronic medical records (EMR) system.
Answer phone calls, respond to patient inquiries, and provide general clinic information.
Assist with daily reports, appointment reminders, and other clerical tasks.
Liaise between patients and clinical teams through in-basket messaging, tasks, and medication requests.
Help patients connect with financial assistance programs, including Medicaid applications, sliding-scale enrollments, and payment agreements.
Guide patients who need help completing paperwork or understanding medical or financial information.
Educate patients about available community resources and facilitate access to appropriate services.
Provide compassionate, patient-centered support sensitive to patient needs.
Maintain daily cash balancing and reporting.
Handle patient payments, generate receipts, and reconcile end-of-day collections.
Promote effective working relationships and contribute as a team member toward organizational goals.
Meet agreed-upon goals and objectives within specified time frames, including monthly individual productivity goals and management-defined KPIs.
Follow healthcare privacy regulations, including HIPAA, when handling patient information and medical records.
Perform other duties as assigned to support clinic operations.

Benefits

Medical and prescription drug coverage with three plan options through UnitedHealthcare’s Choice Plus network.
Access to telemedicine services through Teladoc.
Health Savings Account with employer contributions for employees enrolled in the High Deductible Plan.
Healthcare and dependent care Flexible Spending Accounts.
Dental insurance through Cigna’s DPPO network.
Vision coverage through EyeMed’s Insight network.
Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
Basic Life and AD&D insurance at no cost, with optional additional coverage.
Long-term and short-term disability insurance available.
Free confidential Employee Assistance Program support, including counseling and crisis intervention.
Optional critical illness, accident, hospital care, and pet insurance through MetLife.
Pay on demand.
Nine paid holidays per year.