Patient Advocate

Jordan Valley Health•Hollister, MO

21d

About The Position

Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. It provides primary medical, dental, vision, and behavioral health services, with a mission to improve community health through access and relationships. The Patient Advocate manages patient appointments, supports a seamless check-in process, assists patients with financial and community resource navigation, and maintains accurate financial and administrative records. The role requires strong customer service, attention to detail, and the ability to work effectively in a fast-paced clinical environment while promoting teamwork and meeting performance objectives. The position also handles patient payments and daily financial reconciliation, supports communication between patients and clinical teams, and ensures patient information is handled in accordance with healthcare privacy regulations, including HIPAA. Employees must provide proof of vaccination for Flu, Hepatitis B, and Tuberculosis (TB).

Requirements

Associate’s degree or healthcare-related certification preferred.
One year of progressive work experience in a medical setting preferred.
Proficiency with Windows-based computer programs.
Excellent telephone, interpersonal, and communication skills.
Proof of vaccination for Flu, Hepatitis B, and Tuberculosis (TB).

Nice To Haves

Associate’s degree or healthcare-related certification.
One year of progressive work experience in a medical setting.

Responsibilities

Schedule patient appointments, follow-ups, and procedures based on provider availability and clinic protocols.
Confirm, reschedule, and manage cancellations while minimizing scheduling conflicts.
Provide patients with appointment details, preparation instructions, and necessary documentation.
Greet patients and support a positive check-in experience.
Verify patient demographics, insurance information, and required documentation.
Collect co-pays, outstanding balances, and required forms.
Obtain and scan patient identification, insurance cards, and consent forms.
Maintain accurate and updated patient information in the electronic medical records (EMR) system.
Answer phone calls, respond to patient inquiries, and provide general clinic information.
Assist with daily reports, appointment reminders, and other clerical tasks.
Liaise between patients and clinical teams through in-basket messaging, tasks, and medication requests.
Help patients connect with financial assistance programs, including Medicaid applications, sliding-scale enrollments, and payment agreements.
Guide patients who need help completing paperwork or understanding medical or financial information.
Educate patients about community resources and facilitate access to appropriate services.
Respond sensitively to patient needs using a compassionate, patient-centered approach.
Maintain daily cash balancing and reporting to ensure financial transactions are accurate.
Handle patient payments, generate receipts, and reconcile end-of-day collections.
Promote effective working relationships and teamwork in support of organizational goals.
Meet agreed-upon goals and objectives within specified time frames.
Meet monthly individual productivity goals and key performance indicators (KPIs) set by Management.
Follow healthcare privacy regulations, including HIPAA, when handling patient information and medical records.
Perform other duties as assigned to support clinic operations.

Benefits

Three medical and prescription drug coverage options through UnitedHealthcare’s Choice Plus network.
Access to telemedicine services through Teladoc.
Health Savings Account (HSA) for employees enrolled in the High Deductible Plan, with employer contributions and tax advantages.
Healthcare and dependent care Flexible Spending Accounts (FSAs).
Dental insurance through Cigna’s DPPO network.
Vision coverage through EyeMed’s Insight network.
Pre-tax and Roth 403(b) retirement plans with a 5% employer match after 30 days of employment.
Basic Life and AD&D insurance at no cost, with the option to purchase additional coverage.
Long-term and short-term disability insurance.
Free confidential Employee Assistance Program (EAP), including counseling and crisis intervention.
Optional critical illness, accident, hospital care, and pet insurance through MetLife.
Pay on demand available.
Nine paid holidays per year.