Patient Advocate

Acadia Healthcare • Fort Wayne, IN

19d

About The Position

The Patient Advocate supports patient rights efforts by educating patients and families, guiding complaint and grievance processes, and reporting unresolved threats to patient safety to appropriate staff. The role works with patients, families, managers, risk department staff, and medical staff to address concerns and develop appropriate resolutions. Duties may change as circumstances require.

Requirements

• High school diploma or equivalent.
• CPR certification and de-escalation/restraint certification are required; training is available upon hire and offered by the facility.

Nice To Haves

• Associate or bachelor's degree in a clinical field.
• Experience in customer service or risk management.
• Experience with behavioral health patients.
• First aid may be required depending on the state or facility.

Responsibilities

• Facilitate the patient and family grievance process, including processing complaints, forwarding them to the appropriate manager, and communicating resolutions to complainants.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that may threaten patient rights or safety.
• Keep complaint and grievance logs up to date.
• Collaborate with the risk department and department managers to ensure patient concerns are addressed in a timely and appropriate manner.
• May participate in new-hire orientation by educating staff on patient safety and advocacy.
• Identify critical customer-service needs and discuss them with the supervisor and medical staff.
• Perform other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED