Patient Advocate
About The Position
The Patient Advocate is responsible for maintaining patient schedules, obtaining accurate patient income and insurance information, answering phones, and interacting positively with clients. The role supports efficient and effective clinic operations by helping manage patient flow. It requires working in a fast-paced environment, multitasking, and accommodating frequent interruptions. A warm, friendly, and engaging personality is essential. The Patient Advocate represents the clinic to the community, supports patients with paperwork, gathers and updates patient information, and uses electronic health record software to schedule patients and maintain records. The position is on site during clinic hours.
Requirements
- Ability to work well with the public.
- Attention to detail.
- Ability to communicate effectively.
- Ability to work on site during clinic hours.
Responsibilities
- Greet patients and members of the public in a positive and polite manner.
- Schedule patients appropriately and call patients with appointment reminders.
- Ensure patient paperwork is complete and assist patients with completing it as needed.
- Gather patient demographics, income, insurance, residency, and medical history information.
- Update patient information as needed.
- Answer telephone calls in a friendly, professional manner and accurately record messages for unavailable personnel.
- Maintain a neat work and reception area.
- Conduct patient satisfaction surveys.
- Maintain open communication with clinic staff.
- Use electronic health record software correctly.
- Gather proof of income and assign the sliding fee scale appropriately.
- Represent the clinic to the community in a consistently positive and effective manner.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
