EVERGREEN - Patient Advocate

Med Metrix•Syracuse, NY

23d

About The Position

The Patient Advocate supports uninsured and underinsured patients in accessing financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role includes completing applications, gathering required documentation, and coordinating with government agencies so patients can obtain available support. Patient Advocates interview patients at the bedside and in the Emergency Room, assess eligibility, submit and track applications, provide Marketplace insurance support when applicable, verify and update insurance information, maintain accurate records, and meet productivity goals. The position also requires handling protected health information in accordance with HIPAA and information security policies, limiting access to PHI to the minimum necessary for assigned duties. The schedule is Sunday through Thursday, 10:00 AM–6:30 PM. The employee may work at various client sites as needed and must have reliable transportation for consistent, punctual on-site attendance. The working environment is usually minimally noisy. Duties involve moving around the work area, light lifting, sitting, manual tasks, using office equipment, extending arms, kneeling, talking, and hearing. The role also requires following directions, collaborating with others, and handling stress.

Requirements

High school diploma or equivalent.
Two to three years of customer service experience preferred.
Ability to work at various client sites as needed.
Reliable transportation to ensure consistent on-site attendance and punctuality.
Ability to use the internet and learn databases.
Ability to meet monthly productivity goals.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and ability to communicate well at all levels of the organization.
Strong problem-solving and investigative skills, sound judgment, and ability to make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and results orientation.
Excellent written and verbal communication skills.
Smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Ability to move around the work area, perform light lifting and manual tasks, sit, operate office equipment, extend arms, kneel, talk, and hear.
Ability to follow directions, collaborate with others, and handle stress.

Nice To Haves

Healthcare-related degree preferred.
Bilingual Spanish skills, including spoken and written skills, are a plus.

Responsibilities

Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
Identify eligibility and collect required documentation.
Submit and track applications with local assistance offices.
Provide support for Marketplace insurance when applicable.
Maintain accurate records and meet productivity goals.
Verify and update insurance information.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards.
Comply with Information Security and HIPAA policies and procedures.
Limit viewing of PHI to the minimum necessary to perform assigned duties.
Perform other duties as assigned.