Patient Advocate Representative

Conifer Health Solutions•San Antonio, TX

7d•Onsite

About The Position

The Patient Advocate Representative screens self-pay patients at the hospital bedside for eligibility in governmental and non-governmental programs. The role identifies potential sources of payment—including auto, workers’ compensation, commercial, private and third-party liability insurance—and routes accounts appropriately within Patient Accounting. The representative obtains and completes Confidential Financial Statement forms and helps patients apply for benefits for which they may be eligible. The position is based at North Central Baptist Hospital and is scheduled Tuesday through Saturday, 9:00 a.m. to 5:30 p.m. The work takes place in hospital and office facilities, in direct contact with patients and staff. Some travel may be required, including field visits to patient homes for skip tracing or to help patients with documents, and travel if required. Conifer Health provides healthcare industry services to clients in more than 135 local regions nationwide. It helps organizations strengthen financial and clinical performance, serve their communities, transition to value-based care, improve the patient experience, and improve quality, cost, and access to healthcare. The posting mentions a competitive benefits package and opportunities to advance a career.

Requirements

High school diploma or equivalent.
Minimum of 2 years of work experience in Social Services, Hospital Admitting, or a related area.
Working familiarity with rules and regulations pertaining to Federal, State, and County programs.
Computer systems literacy, including Windows and Microsoft Outlook, Excel, and Word.
Ability to work independently.
Excellent oral and written communication skills and a clear understanding of English.
Detail-oriented, with the ability to work with multiple facilities, supervisors, and hospital platforms.
Ability to prioritize and manage multiple tasks efficiently.
Ability to sit and work at a computer terminal for extended periods.
Ability to walk through a hospital environment, including broad campus settings and Emergency Department environments, and visit patients at bedside.
Ability to travel if required.
Obtain and provide confirmation of required vaccinations and screenings before employment starts, as applicable and permitted by law.

Nice To Haves

Bilingual ability, preferably Spanish.

Responsibilities

Interview patients and/or family members.
Record and maintain complete documentation of activities performed on accounts while patients are in-house and during the Patient Accounting cycle.
Perform financial clearance, including collections.
Cancel accounts when patients have not cooperated and are ineligible for programs, and prepare accounts for Financial Assistance review.
Follow up on EES-assigned accounts to ensure follow-through on submitted government applications.
Build working relationships with patients through effective communication to help process accounts quickly for government program eligibility.
Conduct field visits to patient homes for skip tracing and/or to assist patients with documents.
Notify hospital case management, social services, and admissions staff of screening determinations and outcomes through verbal and written communication.
Screen self-pay patients for eligibility in governmental and non-governmental programs.
Identify potential payors, including auto insurance, Workers’ Compensation, commercial insurance, private insurance, and TPL, and route accounts appropriately.
Obtain and complete Confidential Financial Statement forms and assist patients with applying for eligible benefits.