Patient Advocate Representative

Tenet Healthcare Corporation•Manchester, NH

14d•Onsite

About The Position

The Patient Advocate Representative screens self-pay patients at the hospital bedside for eligibility in governmental and non-governmental programs. The role identifies potential payors—including auto insurance, Workers’ Compensation, commercial and private insurance, and third-party liability—and routes accounts appropriately within Patient Accounting. The representative obtains and completes Confidential Financial Statement forms and helps patients apply for benefits for which they may be eligible. The position conducts patient and family interviews, documents account activity throughout the hospital stay and Patient Accounting cycle, and performs financial clearance and collection activities. It follows up on assigned accounts involving government applications, communicates screening outcomes to hospital teams, and may visit patients’ homes to assist with documents or conduct skip tracing. Work takes place in hospital and office facilities, with direct contact with patients and staff. The role is based in Manchester, New Hampshire, and is listed as in-office, Monday through Friday, 8:00 a.m. to 4:30 p.m. Some travel may be required. Candidates may be required, as applicable and permitted by law, to provide confirmation of required vaccinations and screenings before starting employment. The employer describes a competitive benefits package but does not specify individual benefits in the posting.

Requirements

High school diploma or equivalent.
At least 2 years of work experience in Social Services, Hospital Admitting, or a related area.
Working familiarity with rules and regulations pertaining to Federal, State, and County programs.
Computer literacy, including Windows and Microsoft Outlook, Excel, and Word.
Ability to work independently.
Excellent oral and written communication skills and a clear understanding of the English language.
Detail orientation and ability to deal with multiple facilities, supervisors, and hospital platforms.
Ability to prioritize and manage multiple tasks efficiently.
Ability to sit and work at a computer terminal for extended periods.
Ability to walk through a hospital environment, including broad campus settings and Emergency Department environments, and visit patients at bedside.
Ability to travel if required.
Provide confirmation of required vaccinations and screenings before employment, as applicable and permitted by law.

Nice To Haves

Bilingual Spanish.

Responsibilities

Interview patients and/or family members.
Record and maintain complete documentation of activities performed on accounts while patients are in-house and during the Patient Accounting cycle.
Perform financial clearance, including collections.
Cancel accounts when patients have not cooperated and are ineligible for programs, and prepare accounts for Financial Assistance review.
Follow up on assigned EES accounts to ensure follow-through on submitted government applications.
Develop working relationships with patients through effective communication to support timely processing of accounts for government program eligibility.
Conduct visits to patient homes for skip tracing and/or to assist patients with documents.
Notify hospital case management, social services, and admissions staff of case screening determinations and outcomes through verbal and written communication.
Identify potential payors and route accounts appropriately within Patient Accounting.
Obtain and complete Confidential Financial Statement forms and assist patients with benefit applications.