Patient Advocate Representative

Conifer Health Solutions•San Antonio, TX

6d•Onsite

About The Position

The Patient Advocate Representative screens self-pay patients at hospital bedside for eligibility in governmental and non-governmental programs. The role identifies potential payors, including auto insurance, Workers’ Compensation, commercial and private insurance, and third-party liability, and routes accounts appropriately within Patient Accounting. The representative obtains and completes Confidential Financial Statement forms and helps patients apply for benefits for which they may be eligible. The position is based at North Central Baptist Hospital and is scheduled Sunday through Thursday, 8:00 a.m. to 4:30 p.m. Work takes place in hospital and office facilities, with direct contact with patients and staff. Some travel may be required, including field visits to patient homes for skip tracing or to help patients with documents. Conifer Health is part of the Tenet and Catholic Health Initiatives family and provides healthcare financial and clinical performance services to clients in more than 135 local regions nationwide. The company describes its benefits package as competitive, but the posting does not specify individual benefits.

Requirements

High school diploma or equivalent.
At least 2 years of work experience in Social Services, Hospital Admitting, or a related area.
Working familiarity with rules and regulations pertaining to Federal, State, and County programs.
Computer literacy, including Windows and Microsoft Outlook, Excel, and Word.
Ability to work independently.
Excellent oral and written communication skills and a clear understanding of English.
Detail-oriented, with the ability to work with multiple facilities, supervisors, and hospital platforms.
Ability to prioritize and manage multiple tasks efficiently.
Ability to sit and work at a computer terminal for extended periods.
Ability to walk through a hospital environment, including broad campus settings and Emergency Department environments, and visit patients at bedside.
Ability to travel if required.
Candidates, as applicable and permitted by law, must obtain and provide confirmation of required vaccinations and screenings before employment begins.

Nice To Haves

Bilingual ability, preferably Spanish.

Responsibilities

Interview patients and/or family members.
Record and maintain complete documentation of activities performed on accounts while patients are in-house and during the Patient Accounting cycle.
Perform financial clearance functions, including collections.
Cancel accounts when there has been no patient cooperation and the patient is not eligible for any programs, and prepare accounts for Financial Assistance review.
Follow up on EES-assigned accounts to ensure follow-through on submitted government applications.
Build working relationships with patients through effective communication to help process accounts quickly for government program eligibility.
Conduct field visits to patient homes for skip tracing and/or to assist patients with documents.
Notify hospital case management, social services, and admissions staff of case-screening determinations and outcomes through verbal and written communication.
Identify potential sources of payment, including auto insurance, Workers’ Compensation, commercial insurance, private insurance, and third-party liability.
Obtain and complete Confidential Financial Statement forms and assist patients with applying for eligible benefits.