Patient Advocate I

Orthopedic Centers of Colorado • Parker, CO

18h

About The Position

The Patient Advocate ensures the clinic meets required standards, including HIPAA, OSHA, compliance, and rules and regulations concerning fraud and abuse. Assignments are made in terms of broad goals and objectives, requiring considerable decision-making and independent judgment in daily activities.

The role includes checking eligibility, correcting charts and mistakes, validating appointments in Phreesia, managing cancellations and rescheduling, and completing pre-registration. The Patient Advocate greets and registers patients promptly and courteously, uses ProviderFlow, handles phone calls and voice messages, and verifies patient information, insurance details, demographics, and signatures as needed.

The position is based in a typical business office environment, with possible local travel. Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; the employee may need to work early, late, or extended hours as needed to meet the job’s essential functions.

Requirements

• At least two years of experience in a healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling, and punctuation.
• Ability to operate business office machines.
• Ability to answer the telephone professionally.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain working relationships with patients, employees, and the public.
• Ability to work early, late, and long hours as needed to meet essential job functions.
• Physical ability to stand, walk, sit, stoop, lift, carry, push, and pull 10 pounds or more frequently, and occasionally lift or move up to 50 pounds.
• Close vision, color vision, peripheral vision, and ability to adjust focus.

Responsibilities

• Check patient eligibility.
• Correct charts and mistakes.
• Validate appointments in Phreesia and manage cancellations and rescheduling.
• Complete pre-registration.
• Recognize, greet, and register patients in a polite, prompt, and helpful manner.
• Use ProviderFlow.
• Answer phone calls and voice messages pleasantly and address patient needs expeditiously.
• Verify current informational statuses and collect insurance information, demographic information, and signatures as needed.
• Help ensure the clinic meets HIPAA, OSHA, compliance, and fraud-and-abuse requirements.

Benefits

• Medical, dental, and vision insurance.
• Generous paid time off package and paid holidays.
• Company-paid life insurance and long-term disability insurance.
• Option to purchase accident insurance and short- and long-term disability insurance.
• Opportunities for internal training and development.
• Retirement plan eligibility after one month of service, with eligibility in company profit sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed