Patient Advocate

Matrix Medical Management • Houston, TX

3d

About The Position

Matrix Medical Management is seeking a full-time Patient Advocate. The role resolves patient issues, directs inquiries and complaints, facilitates satisfactory resolutions, schedules appointments, and follows up to confirm that issues have been resolved for specific accounts. The Patient Advocate also coordinates referrals and treatment authorization, maintains records and schedules, and communicates with patients, providers, third parties, and law firms as needed.

Compensation will be determined based on the applicant’s education, experience, knowledge, skills, and abilities, internal equity, and alignment with market data. Employment is contingent upon successfully completing a background check and drug screening.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, and office procedures and terminology.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Strong attention to detail.
• Ability to communicate professionally with patients, clients, and guests.
• Exceptional customer service and phone etiquette.

Responsibilities

• Collect new patient referrals and update the corresponding referral log.
• Confirm pre-authorization for treatment with appropriate parties.
• Report statistics as required and manage filing and record-keeping activities.
• Update the daily log and calendar for patient office visits.
• Schedule or reschedule patient consultations with the appropriate provider.
• Determine appropriate referrals and clinic locations for patients being referred out, and communicate with appropriate staff to ensure timely scheduling.
• Notify providers and third parties about patient no-shows or noncompliance.
• Verify case status concerning patient treatment and follow up with the appropriate law firm as necessary.
• Respond to emails and inquiries concerning patient issues or discrepancies.
• Respond to and comply with requests for information via fax, email, and text message.
• Perform other duties as assigned.

Benefits

• Three medical plans
• Two dental plans
• Two vision plans
• Employee Assistance Program
• Short- and long-term disability insurance
• Accidental Death & Dismemberment Plan
• 401(k) with a two-year vesting period
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED